"Patient Services Associate"

Michigan Medicine is seeking a Patient Service Associate for Oral & Maxillofacial Surgery/Hospital Dentistry (OMFS/HD). The primary mission of OMFS/HD is to provide timely, high-quality dental care for patients from a diverse population while also upholding the mission of Michigan Medicine. We are seeking a compassionate, enthusiastic, and self-driven Patient Service Associate to provide exceptional customer service to patients and family. This individual will share our priorities which include excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

• High School Diploma or GED.
• 2 -3 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills. Knowledge of basic medical terminology.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.