Patient Services Associate

Posted: 18-Apr-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 276415

• Provide clinic operational support to a complex multiple physicians, practice in an adult ambulatory care setting to the Surgery and Urology 2nd floor Taubman Center Clinics.
• Participate in a rotation of all jobs including check-in, check-out for Surgery and Urology, cash collection, and cash reconciliation. In addition to Surgery and Urology, the employee will be cross trained in the clerical duties of the Orthopedic Surgery.
• Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via Cadence/EPIC.
• The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information.
• This Individual is responsible for verification and updating accurate patient demographic information.  All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Associate or via assistance from the Registration Department.
• This individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.

• Graduation from high school or an equivalent combination of education and experience
• 1 year of customer service experience
• Knowledge of PCs and desktop software with accurate typing speed of 40 wpm.
• Basic medical terminology competency is preferred.
• Demonstrates friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice.
• Demonstrates excellence in customer service delivery.
• Demonstrates record of excellent attendance.
• Strong interpersonal, communication, and leadership skills are necessary.
• Ability to manage stress effectively.
• Able to handle multiple responsibilities in a very busy setting.
• Ability to exhibit professional and positive image when interacting with patients, faculty, and staff.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.