Patient Services Associate

Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Serve as the point of contact between patients, healthcare providers, and administrative staff.
Communicate appointment changes, test results, or instructions to patients clearly and promptly.
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Graduation from high school or an equivalent combination of education and experience.
1 year of customer service experience.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.
Knowledge of basic medical terminology.
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.

Patient Services Associate

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