Patient Services Associate

We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

• Provide check in and checkout support and all the necessary support to patients.
• Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow in a fast-paced environment.
• Provide a range of guest services, including way finding and information within the facility.
• Accompany patients as needed to the appropriate clinic suites or ancillary services.
• Additional responsibilities include: appointment, test, and order scheduling.
• Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections
• Navigate electronic medical record; maintain business work queues, and in-basket management.
• Verify and update patient information, obtain referrals and/or authorizations.
• Respond to inquiries concerning department programs, services and activities.
• Provide general information to staff and patients.
• Other general clerical support as needed.

• High School diploma or equivalent is necessary.
• Experience within an ambulatory setting
• Experience with an electronic medical record
• Knowledge of University policies and procedures.
• Experience working within a large, complex healthcare setting.
• Knowledge of basic medical terminology
• 0-2 years of experience
• Clerical experience is necessary, preferably in a medical setting.
• Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem-solving skills.
• The selected individual must also have excellent attendance.
• Individual must exhibit a professional and positive image when interacting with patients, faculty, and staff.
• Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.
• Ability to work effectively with a multidisciplinary team, proficient in computer and keyboarding skills.
• Demonstrated active listening and information technology skills.

Work location will vary.

Monday- Friday, evening hours and rotating Saturdays

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.