"Patient Services Intermediate"

The Patient Services Intermediate works on the schedule and templates building. This person will also assist with scheduling patients and rescheduling patients. Duties also include handling the night deposit. Other duties will be assigned as needed. Good attendance is a must.

Minimum Requirements

• High school diploma or General Education Development (GED) credential
• Minimum 3 years of experience.

Physical Requirements

• This position requires infrequent standing/walking.

Desired Qualifications

• Microsoft office experience
• Exceptional customer service experience (preferably in a medical environment)
• Excellent attendance record and reliability
• Good investigative skills and strong attention to detail
• Effective problem-solving skills
• Self-direction, motivation, and ability to multitask with minimal supervision
• Ability to prioritize work and manage time effectively.
• Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team
• Multitasking in high-pressure environment
• Working knowledge of Epic/MiChart, and Microsoft Teams
• Familiar with UMHS policies and procedures.
• Basic medical terminology
• Previous work/volunteer experience in a medical environment
• Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible
• Other duties as necessary