"Patient Services Intermediate/Associate"

Responsibilities:

• Provide exceptional customer service, greet patients, and perform check-in and check-out functions.
• Accurately and efficiently schedule patient appointments (therapies, physician clinics as well as multidisciplinary clinics.)
• Initiate and respond to telephone encounters/in-basket messages in a timely manner to ensure optimal patient care.
• Provide clerical support to clinical staff as related to front desk responsibilities.
• Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports.
• Perform opening/closing duties of front desk ? including but not limited to cash drawer, credit card check.
• Provide support as it relates to processing paperwork requests- including plan of care, detailed written orders, letter of medical necessity, etc.
• Provide backup support as it pertains to the patient no show process- including patient outreach/education and documenting in MiChart, send appropriate follow-up letter and rescheduling appointments.
• Provide backup support as it pertains to charge reconciliation.
• Manage daily work queues- including the hospital account records work queue and the therapy referral/order WQ. This entails outreach to patients to schedule patient appointments per the triage tool.
• Actively participate in continuous improvement initiatives and make recommendations to ensure high quality and efficient process flows.

Required Qualifications:

Patient Services Intermediate:

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience.

Patient Services Associate:

• Graduation from high school or an equivalent combination of education and experience.

• Exceptional interpersonal skills.
• Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.
• Position requires individual to be flexible and exhibit professionalism in all interactions and communications.
• Strong and effective communication skills.
• Demonstrates active listening, written, verbal and information technology skills.
• Working knowledge of basic medical terminology.
• Prior experience performing complex scheduling.
• Ability to work well within a team.
• Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, experience preferred.
• Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, or equivalent background and/or work experience.

Patient Services Intermediate:

• 3 or more years of customer service experience within a medical environment.

Patient Services Associate:

• 1 year of customer service experience.

This will be a Full-Time (Non-Exempt), 40 hours per week; Monday ? Friday schedule.

Opportunity to work remotely one day a week.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.