"Patient Services Representative I-II – Department of Psychiatry"

Job Details

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II – Department of Psychiatry

Position #: 00827008 – Requisition #:35857

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting! We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments and schedules follow-up appointments at the time of discharge.
• Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC).
• Answers multiple phone lines to fulfill patient needs over the phone.
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.
• Collects patient copays and balances drawer daily.

Work Location: Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us: Community Practice Medicine, housed within the School of Medicine at the University of Colorado... [benefits details omitted for brevity]

Qualifications:

Minimum Qualifications:

Patient Services Representative I: High school diploma or GED. 1+ years of patient/client-facing experience.

Patient Services Representative II: High school diploma or GED. 2+ years of patient/client-facing experience. Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications: College graduate. Medical office experience. EPIC experience. MS Office experience. Bilingual, Spanish-speaking.

Conditions of Employment: Current Basic Life Support (BLS)... Must be able to work in-person. Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities: Strong organizational... Ability to read, analyze, and interpret policies, documents, and regulations.

How to Apply: For full consideration, please submit... 1. A letter of interest... 2. Curriculum vitae / Resume 3. Three to five professional references... Questions should be directed to: Joel Green, joel.green@cuanschutz.edu

Screening of Applications Begins: Immediately and continues until the position is filled.

Anticipated Pay Range: Patient Services Representative I: $38,000 to $44,384 Patient Services Representative II: $43,700 to $51,042