University of Colorado Anschutz Medical Campus
Department: Community Practice
Job Title: Patient Services Representative I-II – Float Pool
Position #: 00853887 – Requisition #: 41380
Job Summary:
Float Pool Patient Service Representatives provide flexible administrative coverage across all Community Practice clinics, specialties, and care teams based on patient schedules and operational needs of the CU School of Medicine Community Practice Department. Staff in this role must adapt to varying clinic environments, patient populations, and workflows and are responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s).
Key Responsibilities:
Department: Community Practice
Job Title: Patient Services Representative I-II – Float Pool
Position #: 00853887 – Requisition #: 41380
Job Summary:
Float Pool Patient Service Representatives provide flexible administrative coverage across all Community Practice clinics, specialties, and care teams based on patient schedules and operational needs of the CU School of Medicine Community Practice Department. Staff in this role must adapt to varying clinic environments, patient populations, and workflows and are responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s).
Key Responsibilities:
- Acknowledges and welcomes patients and visitors; sets the tone
for a positive experience
Onsite – this role is expected to work onsite and is located in Denver Metro, CO.
Why Join Us:
Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!
The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross
pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all
CU campuses
- ECO Pass: Reduced-rate RTD Bus and light rail service
Qualifications:
Minimum Qualifications:
Patient Services Representative I:
- High school diploma or GED
- One or more (1+) years of patient/client-facing
experience
- High school diploma or GED
- Two or more (2+) years of patient/client-facing
experience
A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications (All Ranks):
- College graduate
- Medical office experience
- EPIC experience
- MS Office experience
- Bilingual, Spanish-speaking
- Applicants must be legally authorized to work in the United
States without requiring sponsorship. We are unable to provide work
visa sponsorship or employment authorization for this position now
or in the future.
- Comply with the applicable University of Colorado School of
Medicine, Community Practice mandatory education and training
- Must be able to work in person
- Must be able to travel to alternate locations as assigned
- Strong organizational and personal skills; must have strong
work ethic
- Strong communication skills, both written and verbal
- Ability to maintain a positive attitude with clients,
employees, and management
- Ability to work quickly – individually and as part of a
team
- Ability to read, analyze, and interpret policies, documents,
and regulations
- Must be detail-oriented and maintain excellent organizational
skills
- Must be tech-savvy (ability to understand, apply, and benefit
from technology)
For full consideration, please submit the following document(s):
- A letter of interest describing relevant job experiences as
they relate to the listed job qualifications and interest in the
position
- Curriculum vitae / Resume
- Three to five professional references, including name, address,
phone number (mobile number if appropriate), and email
address
Questions should be directed to: Erin McKitrick, Erin.McKitrick@cuanschutz.edu , and Trisha Ward, Trisha.Ward@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until the position is filled. For best consideration, apply within one month of the posting date.
Anticipated Pay Range:
The starting salary range ( or hiring range ) for this position has been established as:
- Patient Services Representative I: $40,000 to
$46,720
- Patient Services Representative II: $43,700 to
$51,042
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.
Total Compensation Calculator
Equal Employment Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program .