"Patient Services Representative I-II Urology, Highlands Ranch"

Patient Services Representative I-II - Urology, Highlands Ranch

University of Colorado Anschutz Medical Campus

Department: Community Practice

Position #: 00829862 - Requisition #: 35787

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments, and schedules follow-up appointments at the time of discharge.
• Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC).
• Answers multiple phone lines to fulfill patient needs over the phone.
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.
• Collects patient copays and balances drawer daily.

Work Location: Onsite - this role is expected to work onsite and is located in Highlands Ranch, CO.

Why Join Us: Community Practice Medicine, housed within the School of Medicine at the University of Colorado... [benefits listed including Medical, Dental, Retirement, PTO, etc.] CU Advantage

Minimum Qualifications:

Patient Services Representative I: High school diploma or GED. 1+ years of patient/client-facing experience.

Patient Services Representative II: High school diploma or GED. 2+ years of patient/client-facing experience.

Preferred Qualifications (All Ranks): College graduate. Medical office experience. EPIC experience. MS Office experience. Bilingual, Spanish-speaking.

Conditions of Employment: BLS/CPR certification, etc.

Knowledge, Skills, and Abilities: [listed]

Anticipated Pay Range:

Patient Services Representative I: $40,000 to $46,720

Patient Services Representative II: $43,700 to $51,042

How to Apply: Submit letter of interest, CV/Resume, 3-5 references. Questions to Jessica Asherin, Jessica.Asherin@cuanschutz.edu

Screening Begins: Immediately, continues until filled.