Patient Services Representative II
Job Summary
Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top notch quality care.
The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).
Key Responsibilities
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
- Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
- Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
- Answers multiple phone lines in order to fulfill patient needs over the phone
- Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
- Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
- Collects patient copays and balances drawer daily
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