Patient Services Senior

coverage. Contributes to the development of operational workflows, procedures, etc. Responsible for the coordination of daily functional supervision for a clerical team, providing interpretation and instruction for policies, procedures and practices. May maintain work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members. May provides in service training and onboarding for new clerical staff. Participates with leadership team to ensure effective clinical operation and process improvement initiatives. Provide patient support, guidance, and education, identifying and recommending appropriate resources and barriers to care throughout their continuum of care. Promotes and facilitates positive communication with the entire health care team. Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA). Accurately verify patient information, including demographic details, medical history, and insurance coverage. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Serve as the point of contact between patients, healthcare providers, and administrative staff. Communicate appointment changes, test results, or instructions to patients clearly and promptly. Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services. May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment. Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care. Graduation from high school or an equivalent combination of education and experience. Minimum 5 years of experience. 5 or more years of customer service experience within a medical environment. 1 or more years of administrative supervision experience in patient access. This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.