"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients for the Surgery Department. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Schedule surgeries and procedures for a multi-specialty surgery clinic.
• Schedules new, follow-up or discharged patient appointments.
• Obtains, verifies and enters all information into the Electronic Medical Record prior to patient visit.
• Verifies insurance eligibility and benefits prior to patient visit.
• Obtains referral through the insurance company if required.
• Prepares charts for patients prior to patient visit. Provide the patient with surgery information and estimated costs, and end the patient visit.

Preferred Qualifications

• Bilingual in English/ Spanish preferred
• Previous medical office/ clinic experience

Department

Surgery Ama Genl

Job Type

Full Time

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Pay Basis

Hourly

Pay Grade Minimum

15

Pay Grade Maximum

16.00

Schedule Details

Monday-Friday 8:00am-5:00pm

Work Location

Amarillo

Shift

Day

Occasional Duties

• Scanning
• Retrieving and distributing e-faxes
• Follow up patient portal requests
• Assisting with pre-authorizations

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.