Introduction
Nationally recognized as a
Great College to Work For ,
TTUHSC provides much more than just a job! Enjoy excellent
benefits , including paid leave,
retirement plans, wellness programs, health insurance and so much
more. Ready to start building a rewarding career in a positive
environment where you can develop and thrive?
Join us as we
change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives
of others by educating students, providing excellent patient care,
and advancing knowledge through innovative research. TTUHSC
graduates more health care professionals than any other health care
institution in the state, conferring 24.2% of all degrees and
certificates awarded from health-related institutions in Texas. By
providing comprehensive clinical services to more than 10 million
individuals across 121 counties, TTUHSC is dedicated to advancing
the health of people throughout Texas and beyond. This is where
world-class education meets compassionate patient care – and we
believe that our people are the reason for our institution’s
lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and
supportive community that empowers each individual to do their best
work. Through our
values-based culture , TTUHSC is
committed to cultivating an exceptional workplace community with a
positive culture that puts people first.
Visa Information
TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa
petitions in accordance with the directive issued by Governor
Abbott. Approval from the Texas Workforce Commission is required.
On a limited, case-by-case basis, the institution may also sponsor
eligible individuals for change-of-status or change-of-employer
petitions for qualifying positions. TTUHSC will not pay the
$100,000 fee, if applicable.
Position Description
This position is responsible for ensuring the smooth operation of
the clinic patient flow and serving as the primary contact for
patients. Responsible for scheduling appointments, preparing
necessary paperwork before the patient visits, receiving patients,
and maintaining records. In addition, this position is responsible
for processing charges for clinic services, filing insurance
claims, responding to requests for information from patients and
insurance companies and maintaining related information for the
department. Employees may have cash-handling
responsibilities.
Major/Essential Functions
- Answer incoming calls, schedule appointments, and relay
messages to the appropriate nurse
Accurately enter and update patient demographics to ensure
clean insurance claim submissions
Respond quickly to patient and insurance company inquiries,
including prior authorizations and referr
Verify insurance coverage and obtain required authorizations
before scheduling appointments
Make outgoing calls to patients for appointment reminders,
rescheduling, and general clinic communication
Document all communications in EMR
Handle daily cash transactions, including accepting payments
and performing end-of-day cash counts
Attend and actively participate in monthly departmental
meetings
Maintain current knowledge of department and HSC policies and
procedures to ensure compliance
Occasional Duties
Occasional travel to Odessa and Midland campuses
Required Qualifications
- High School diploma or GED
- 1 year Customer Service, office, or related experience
- Additional education may substitute for the experience
requirement
Preferred Qualifications
- Medical clinic experience scheduling appointments, receiving
patients, verifying insurance, and processing charges
- Electronic Medical Records (EMR) and Cerner experience
- Bilingual English/Spanish
Required Attachments
Resume / CV
Benefits
TTUHSC is committed to creating an environment where our team
members can do their best work, with programs and
benefits to support head-to-toe well-being.
Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options –
Individual health insurance provided at no cost for full-time team
members
- Paid Time Off – Including holidays, vacation, sick leave
and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by
providing opportunities for personal and professional growth,
including lifelong learning programs, recognition programs, and
health and wellness initiatives. Team members also enjoy a variety
of other perks, such as special membership rates at local gyms and
golf courses, access to state-of-the-art software and facilities,
and discounts on travel, technology, entertainment and more.
Job Type
Full Time
Pay Basis
Hourly
Pay Grade Minimum
16.00
Pay Grade Maximum
17.50
Pay Statement
Compensation is commensurate upon the qualifications of the
individual selected and budgetary guidelines of the hiring
department, as well as the institutional pay plan. For additional
information, please reference the institutional pay plan website at
https://app4.ttuhsc.edu/payplan .
Grant Funded?
No
Travel Required
Up to 25%
Shift
Day
Schedule Details
Monday- Friday 8 am - 5 pm
Does this position work in a research laboratory?
No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
EEO Statement
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, genetic information or status as a protected
veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus
Crime Statistics Act is a federal statute requiring colleges and
universities participating in federal financial aid programs to
maintain and disclose campus crime statistics and security
information. By October 1 of each year, institutions must publish
and distribute their Annual Campus Security Policy & Crime
Statistics Report (ASR) to current and prospective students and
employees. To view this report, visit the TTUHSC Clery Act website
at
https://www.ttuhsc.edu/compliance/clery-report.aspx
.