"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

43354BR

Travel Required

None

Pay Grade

Minimum: 15.00 | Maximum: 19.50

Major/Essential Functions

• Receive all incoming calls and faxes for the clinic and take information from incoming calls or faxes to handle or distribute them accordingly.
• Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.
• Receive patients, verify and update their demographics and insurance information. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR(electronic medical records).
• Check patients out of the clinic, including copays and scheduling follow-up appointments.
• Prepare and organize daily deposits in accordance with the clinic's designated policies and procedures.
• Document collected funds correctly according to policy and procedure. Responsible for cash bags.
• Correspond with patients who have missed appointments.
• Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.
• Contact patients regarding changed or rescheduled appointments and make the necessary updates in IDX.
• Obtain/update patient photo in the EHR(electronic health records) system.
• Obtain insurance authorizations and eligibility for essential personnel designation.

Grant Funded?

No

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• 1–3 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams.
• Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic.

Department

Otolaryngology Lbk

Required Attachments

Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.