"Patient Services Supervisor"

Extended Job Title

Patient Services Supervisor

Position Description

Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Requisition ID

42645BR

Optional Attachments

Professional/Personal Reference

Travel Required

Up to 25%

Pay Grade Maximum

18.24

Major/Essential Functions

• Ability to resolve patient issues.
• Excellent conflict resolution skills.
• Experience training staff in the following functions:
  • Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
  • Act as the patient's guide and advocate through the administrative details of their clinic visits.
  • Identify and update patient information by navigating multiple computer systems and inputting accurate data.
  • Receive all incoming calls for the clinic and distribute information accordingly.
  • Calculate and collect payment for clinic services.
  • Ensure patient benefits have been verified and input accurately upon check-in.
  • Schedule patient appointments.
• Assist with appointment reminder calls and missed appointment service recovery.
• Coordinate clinic schedule information with providers and staff.
• Maintain a professional customer service atmosphere for patients, providers, and staff.

Grant Funded?

No

Pay Grade Minimum

15.64

Pay Basis

Hourly

Schedule Details

Monday - Friday, 8:00 to 5:00

Work Location

Amarillo

Preferred Qualifications

• Familiar with Veradigm/Altera software systems.
• Thorough understanding of phone tree systems.
• Experience with front desk operations, referrals, complex scheduling, prior authorizations, and insurance eligibility.

Department

Ob Gyn Ama Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111