"PC Systems Analyst 2"

Job Summary

Within each embedded support team, a PC Systems Analyst (PCSA) is devoted to the technology support needs of the college(s) in that area as they seek to further Augusta University's mission of providing leadership and excellence in teaching, discovery, clinical care, and service. Under the general supervision of their team's leadership, the PCSA is an IT rescue 'go-to' for their community, and provides fast, professional, and friendly resolution for the barriers that appear in modern computing on a regular basis. Furthermore, the PCSA is committed to proactively reducing the frequency and impact of these problems in the first place. S/he is always looking for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software, and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout. This is a fast-paced, challenging, and mobile role, and an important part of the IT customer experience team.

Responsibilities

TROUBLESHOOTING AND SUPPORT: Provides troubleshooting, training, and support for software and hardware, including internet and network connectivity for PCs, Macs, mobile devices, and peripherals, including classroom podium workstations. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert-level knowledge on the use of the workstation management tools. Escalates or involves other teams when necessary. Creates, maintains, and completes required information on service requests in an incident management system.

CONSULTATION AND TRAINING: Advises and consults with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience while promoting good cybersecurity practices/hygiene. Trains staff and faculty on new and existing productivity tools (collaboration, virtual meeting, cloud storage, etc).

COMMUNICATION: Provides clear, accurate, and timely information for outstanding issues to customers and the same quality to other units in IT when investigating and pursuing resolution for unusual and/or broader problems

PROVIDES CROSS-TRAINING: Provides cross-training and mentoring to other staff in Information Technology

DOCUMENTATION AND DEVELOPMENT OF SUPPORT MATERIALS: Provides clear documentation of work through diligent ticketing. Develops both forward-facing and internal knowledge base articles documenting internal processes, as well asthe usage of technology tools

: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and three years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and five years of related experience.

Preferred Qualifications

The PC Systems Analyst 2 (PCSA 2) is an experienced member of the customer experience team and is an expert in support of our enterprise technologies. Because of this experience and expertise, the PCSA 2 provides training and mentorship to other team members, especially those who are new to AU IT.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
In-depth knowledge of computer hardware, software, operating systems, and internet/network connectivity.

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.

ABILITIES
Ability to maintain confidentiality.
Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.
Proven ability to work effectively within a team.
Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.
Ability to analyze a problem and define/implement the solution to the problem.
Ability to manage time wisely and in an organized manner to best complete a given set of tasks.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B11

Salary: $56,600/annually-$72,200/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Location

Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=295257&PostingSeq=1