"Performance Analyst (4967)"

Under general direction, the Clinical Practice Data Analyst Specialist (Performance Analyst) manages, performs and coordinates highly specialized and essential data-driven quality improvement and quality management data collection, analytics and reporting activities for the Office of Correctional Medicine's Quality Integration Section in accordance with policies and standards of performance. This position may require travel to, including but not limited to, correctional facilities.

*This position is ON SITE only*

25%Provides professional and highly specialized research, consultation and performance management expertise in the area of data collection, analysis, reporting and performance metrics development; develops process improvement procedures to improve operational efficiency; performs data gathering, root cause analysis and performance trending in order to develop performance metrics and recommend appropriate process control changes; manages multiple complex data collection and analysis projects and performance metrics; creates executive-level dashboards and presents information to help understand the operational impact of the data to drive the delivery of quality healthcare; provides data insights that drive clinical process improvement; creates predictive analytic models for providing valuable insights for quality healthcare delivery; manages timely flow of business intelligence information to users.

25%Utilizes technology and computer systems (including hardware and software) to program, set up functions, enter or import data and process information; creates business intelligence tools or systems, including design of related databases, spreadsheets, or outputs; monitors data quality; mines data to extract information from data sets and identifies correlations and patters; predicts trends in healthcare delivery services and performance goals; identifies and recommends new or innovative opportunities to streamline business processes or for opportunities for improvement; recommends quantitative predictive models for improved healthcare data collection and performance management outcomes; converts data into usable information that is easy to understand and intuitive to technical and non-technical end users; assimilates information on frequent changes to abstraction process and criteria, and communicates to all relevant stakeholders.

10%Participates as part of a multi- and inter-disciplinary team to solve quality management challenges and recommend action plans for improvement; performs duties collaboratively with multi-disciplinary and diverse teams by observing correctional healthcare clinical and workflow practices as directed and identifying gaps in performance, opportunities for improvement, continuous process improvement, and other quality and change management efforts related to the delivery of healthcare to justice involved individuals; collaborates with clinicians, administrators and other staff to design, promote and drive best practice quality management standards, practices and trainings.

10%Applies knowledge of performance management and quality improvement data collection and analysis to compile, model, validate, interpret and analyze data and present results; collects valid and reliable data from different platforms, documents, surveys, metadata and industry standard healthcare service delivery protocol and guidelines to be used for the development and monitoring of performance metrics; maintains the quality of data used for performance and quality management to assure raw data is clean and without errors, duplication, or outliers; gathers and maintains statistical data for administrative reports, clinic utilization statistics, utilization reviews; reviews and analyzes of complex data provided by the staff, as well as from additional sources, including qualitative surveys, quantitative audits and evidence-based best practices and literature reviews; provides comprehensive and timely reports and detailed analysis; applies sampling techniques to determine groups to be surveyed or use complete enumeration methods; designs data collection forms for internal audits to capture appropriate data, including relevant criteria, sampling methodology, and instructions for data collection.

10%Participates in the a) design of audit methods and instruments to measure performance and service delivery, b) identification of opportunities for improvement, c) development of action plans for resolution of issues identified by Quality Integration staff, stakeholders and partners, d) site visits and audits; makes recommendations for staff training needs; identifies clinical problem areas and recommends correction of deficiencies; develops, implements and maintains systems to ensure effective and high-quality healthcare.

10%Reviews, evaluates, develops, and interprets OCM, partner and stakeholder policies and operational procedures and communicates updates to quality management staff or process end users, including through formal training sessions; produces documents which may be proprietary or highly sensitive and confidential; documents may include, but not be limited to, standards, performance and accountability reviews which include mortality and morbidity studies; recommends new training initiatives to the Operational Excellence and Performance Management Units.

5%Serves as a liaison to committees, teams and outside organizations as assigned. Provides training and authoritative information, assistance, and advice to OCM staff, partners and stakeholders; attends professional conferences; develops and trains OCM staff and partners on ethical, compassionate and non-judgmental aspects and techniques needed in the performance of services.

5%Performs other related duties as assigned.

Credentials to be Verified by Placement Officer

1. Bachelor's degree in Science, Information Management, Healthcare Information, Nursing, Information Technology, Computer Science, Statistics, Finance, Management Engineering, Business or closely related fields or as required by the position to be filled in the area of specialization inherent in the position may be required.
2. One (1) year (12 months) of data management/analyst work experience in a clinical or healthcare related field.

**Applicants possessing a Master's degree, in a closely related field, meet the requirements for #1 above**

Knowledge, Skills & Abilities (KSA's)

1. Knowledge of relational databases, query reporting, and report specification development
2. Knowledge of database and report writing software such as Access, Business Objects, and Crystal reporting
3. Proficiency with Excel and a statistical package such as SAS, SPSS, or Minitab
4. Project management and time management skills
5. Ability to communicate effectively both verbally and in writing.
6. Ability to learn and utilize new software applications for data entry and reporting
7. Effective time management skills
8. Analytical problem solving skills with attention to details

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.