"CX Product Director"

• Spearhead the delivery of technology solutions to improve the student experience
• Competitive remuneration package on offer
• Full-time, continuing position based at Gold Coast

About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

The University is embarking on a transformative program to design and develop a cutting-edge sales and marketing solution based on Dynamics 365. This initiative aims to create an unparalleled student recruitment platform that enhances customer engagement and experiences.

As the CX Product Director, you will ensure the seamless integration of new functionalities across all domains, maintaining a strong focus on a customer-centric approach. This role is pivotal in maximising both colleague and student experiences throughout the entire student lifecycle.

This is an outstanding opportunity for a CX (Customer Experience) Product Director to lead the enhancement of our marketing and sales capabilities, leveraging the power of Microsoft Dynamics 365 to achieve exceptional student recruitment results and deliver outstanding customer experiences.

Key responsibilities include:

• Champion the interrelationship between the student experience, departmental needs, and the underlying data and business systems that support the student lifecycle.
• Develop a visionary roadmap for operational evolution, defining specific enhancements, and breaking them down into manageable tasks for the Scrum team.
• Act as the essential bridge between business stakeholders, Scrum team members, and end-users, guiding projects from conception to completion with a focus on improving student recruitment performance and customer satisfaction.

About you

You possess relevant qualifications and 8-10+ years in product or project development with a strong background in leading and managing product development cycles. In addition, you are proficient in Dynamics 365 platform features, exceptional project management skills and leadership qualities that enable you to manage large teams for performance excellence. In addition, you demonstrate:

• A strong grasp of Agile development methodologies.
• Familiarity with delivering data solutions such as dashboards, APIs, and real-time alerts.
• A strong understanding of analytics and insights that support sales, marketing, and student lifecycle processes.
• A proven ability to deliver solutions based on customer data and insights.

Experience with Power BI, Tableau, and Familiarity with Power BI, Tableau and Google Analytics is an advantage.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities.

This is a full-time, continuing position based at our Gold Coast campus with generous relocation support available.

The base salary for this position will be competitive and commensurate with qualifications, skills and experience.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting jobs@scu.edu.au.  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with unrestricted work rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Further information

Additional information is available in the position description or by contacting:

Name: Kristy Ansell, Recruitment Manager

Email: kristy.ansell@scu.edu.au 

Closing Date: 11.30pm AEST, 15 August 2024