Police Dispatcher (Police Dispatcher I), University Police-2 Positions

Job no: 557958

Work type: Staff

Location: Southern California|San Bernardino - San Bernardino Campus

Categories: Bargaining Unit|Unit 8 - SUPA - State University Police Association,Appointment Type|Temporary,Job Search Category/Discipline|Safety,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Job Summary:

Under general supervision, independently perform a full range of standard dispatch duties on rotating shifts. The incumbent will receive information, complaints, requests and signals from a variety of communication equipment. The incumbent will accurately evaluate information and situations, determine a proper course of action, and disseminate information to appropriate personnel. The incumbent will handle police, parking, and other types of radio traffic, maintain all information in a computer-aided dispatch system (CAD), and perform other classification related duties as assigned.

Responsibilities:

• Ability to use applicable computerized and automated dispatch and law enforcement systems to operate and monitor radio and communication equipment in accordance with Federal Communications Commission (FCC) regulations, and to dispatch units to emergency and non-emergency calls.
• Regular use of judgment and discretion is necessary to set priorities for service calls.
• Ability to read maps and floor plans to identify locations where assistance is needed; makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment; monitors the location and status of units in the field.
• The incumbent assigns field personnel through the use of the computer aided dispatch system (CAD) system.
• Receives and transmits information to units in the field.
• Elicits and records pertinent and accurate information and uses judgement and discretion to rapidly assess the nature and priority of the information and the necessary response.
• Keeps the Watch Commander informed of situations involving officer safety and dispatches personnel according to operational needs.
• Notifies other jurisdictions or public safety agencies upon officer, supervisor or Watch Commander request.
• Disseminates notifications to University administration and community.
• Incumbent monitors radio transmissions from other law enforcement agencies and responds to requests for emergency assistance.
• Maintains working knowledge of City and University geography and streets to provide directions to officers in the field.
• Interpret various laws, regulations, written policies and procedures to successfully apply and adhere to them.
• Makes inquiries into county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel.
• Enters, updates and retrieves information on wanted persons, stolen property vehicle registration, stolen property/vehicle and other information from computer and teletype networks.
• Sends, receives and decodes teletype information. Under general supervision, may perform matron duties on occasion, includes but is not limited to responsible for the well-being and safekeeping of lost or abused children, or other individuals brought into the station; performs clerical duties as they relate to the service of the public and to the maintenance of police records.
• Operates digital surveillance video data when requested.
• Tests and inspects equipment as required.
• Reports faulty equipment to Supervisor.
• Maintains and updates after hours call outs for the campus.
• Operate other telecommunication equipment such as Live Safe, Rave, Gems, Blackboard connect, Informacast, satellite phone and alarm monitoring system.
• Provide administrative support to the department.
• Provide other classification related duties as assigned

Minimum Qualifications:

Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Required Qualifications:

• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Achievement of the P.O.S.T. Dispatcher certificate.
• Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately.
• Ability to present and summarize information in a variety of written formats, using clear and concise language.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and public and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Ability to maintain the confidentiality of sensitive information.

Preferred Qualifications:

• P.O.S.T. approved and certified candidates are desired.
• Ability to quickly and calmly, while exercising good judgment in emergency situations, follow oral and written procedures, rules of the FCC and 10-Code.
• Ability to work with a diverse group of people.