"Practice Coordinator"

Please note: duration approximately five months; will include optional medical benefits, holiday pay and sick leave accrual.

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing front support to the Pediatric Dental Clinics within the Department of Orofacial Sciences (OFS). The Practice Coordinator is responsible for the reception, registration and patient processing in the Pediatric Dental Clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care.

The Practice Coordinator works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.

The Practice coordinator is required to work at Parnassus and Mission Bay clinic locations as needed and scheduled. The incumbent may also support other Dental Center clinics as needed.

Front Desk & Scheduling (60%)

• Serve as primary point of contact, greeting patients and managing incoming calls and electronic inquiries.
• Register new patients and schedule appointments in APeX/Axium according to provider templates and productivity standards.
• Coordinate multi-provider appointments, manage cancellations/no-shows, and generate reschedule reports to maintain clinic access.
• Verify insurance, referrals, and authorizations; assign documentation accurately to appointments.
• Collect copays and outstanding balances; reconcile daily deposits in compliance with University cash handling guidelines.
• Support patient flow by monitoring wait times and addressing service concerns proactively.

Patient Information & Coordination (20%)

• Communicate practice guidelines, appointment instructions, and financial policies clearly to patients.
• Obtain required consents and maintain strict HIPAA compliance.
• Provide exceptional customer service, including de-escalating challenging situations when necessary.

Communication & Financial Navigation (10%)

• Triage calls for emergencies, referrals, and billing inquiries; route appropriately.
• Educate patients on financial responsibility and refer complex issues to financial counseling or billing teams.
• Support patients seeking financial assistance.

Professional Standards & Team Support (10%)

• Adhere to UCSF policies related to confidentiality, infection control, safety, and documentation.
• Participate in training, performance improvement initiatives, and team meetings.
• Provide cross-coverage support as needed to ensure smooth clinic operations.

To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.