Precinct Experience Officer

Precinct Experience Officer, UNSW Canberra

Employment type: Full-time (35 hours per week)
Duration: Continuing

Remuneration: Broadband 4/5. Level 4 from $81,335, Level 5 from $88,717 + leave loading + 17% super
Location: UNSW Canberra, City Campus

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital. UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours.

Why Your Role Matters

The Precinct Experience Officer delivers high quality client coordination, front of house services and venue support at our rapidly growing Canberra City Precinct. Taking care of three venue spaces, you will offer venue and event administration, support and enquiry management whilst ensuring an exceptional experience for students, staff, industry and other user groups.

Who You Are (skills and experience)

• Demonstrated relevant administrative experience, ideally in an educational, hospitality, venue or event management settings.
• Proven track record of providing high quality customer service over the phone, email and face-to-face.
• Demonstrated ability to work both independently and effectively within and across teams to build relationships with colleagues, and internal and external.
• Ability to communicate effectively (both written and verbal) and produce accurate, timely and well-presented information that meets requirements.
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email.
• Demonstrated ability to establish priorities and manage moderately complex tasks with strong attention to detail and a high level of accuracy.
• Highly developed organisational skills and work within strict deadlines in a busy and varied office environment.
• Demonstrated experience with online booking systems or CRM.