"IT Support Officer"

Job no: 514615

Work type: Fixed term - Part-time

Campus: Adelaide

Categories: Information and Communications Technology, HEO6

(HEO6 ) $89,383- $96,550 -per annum plus an employer contribution of 17% superannuation applies.

24 months fixed-term contract with possibility of extension

Part-time-0.6 FTE

Are you a tech enthusiast with a passion for supporting cutting-edge research? Join the University of Adelaide’s Faculty of Sciences, Engineering, and Technology as an IT Support Officer and become a vital part of our innovative team at The Plant Accelerator node of the Australian Plant Phenomics Network.

The IT Support Officer will work closely with plant scientists, data analysts, engineers, and administrative and building maintenance staff to ensure the high quality and reliability of phenotyping and bioinformatics services at the facility. This collaborative environment requires excellent technical skills and a proactive approach to maintaining and enhancing IT infrastructure.

Under general direction and with support from the University's Information Technology and Digital Services team, the IT Support Officer will maintain The Plant Accelerator’s specialised IT and research infrastructure, including rack-mounted servers, non-standard desktops and laptops, and custom research equipment.

Key responsibilities include performing preventative maintenance tasks such as patching and updating operating systems, software, and firmware. The role also involves providing operational and ad-hoc support to Plant Accelerator staff and researchers, troubleshooting IT systems, and maintaining research infrastructure across the entire technology stack. This includes delivering tier 1 and 2 support for various systems.

Key Responsibilities:

• Maintain local IT infrastructure, ensuring the high-quality operation of research infrastructure.
• Enhance monitoring tools and troubleshoot IT infrastructure problems.
• Proactively identify and implement improvements in IT systems.
• Collaborate with a diverse team to support world-class research.
• Provide technical support and maintain high-quality internal documentation.

Selection Criteria:

• Experience maintaining IT infrastructure for a small to medium business or organisation.
• Strong technical troubleshooting skills including working knowledge of networks, firewalls, and physical IT infrastructure.
• High level of organisation and eagerness to identify and implement process improvements.
• Excellent communication skills and experience working within and outside of an IT team, especially in a research and/or higher education environment.
• Demonstrated experience in administering and maintaining both Windows and Linux operating systems, and familiarity with system management, including configuring, updating, and troubleshooting within both environments.
• Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations

Desirable:

• Experience with monitoring dashboards and/or command centres (e.g., InfluxDB, Telegraf, Grafana).
• Basic understanding of electronics and IT hardware diagnostics and repair.
• Willingness to participate in the on-call/standby roster for out-of-hours facility maintenance.

Special Conditions:

• Reasonable workplace adjustments for people with disabilities.
• Occasional out-of-hours work may be required.

Qualifications:

• A degree in information technology or computer science with subsequent relevant experience; or
• Extensive experience and specialist expertise or broad knowledge in a technical field relating to IT infrastructure

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework  and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

 Your faculty's broader role

The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance. 

Learn more at: set.adelaide.edu.au 

How to Apply

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

***Applications close 11:55pm, Sunday 18th August 2024***

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

George Sainsbury

Data Infrastructure & Software Engineer

E: george.sainsbury@adelaide.edu.au

P: 8313 0772

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 

Advertised: 01 Aug 2024 12:00 AM

Applications close:18 Aug 2024 11:55 PM