Print and Copy Services Technician

Position Summary Information

Summary

Initiates digital imaging, scheduling and production of black and white or color print jobs on full-service orders, including finishing services and large job management. The Print and Copy Services Technician’s time will be spent prioritizing orders and workflows, providing information on materials to help guide the quote-setting process, producing complex orders, operating the appropriate equipment and completing print orders.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

1. Utilizes consultative skills to anticipate needs, suggests alternatives, and provides solutions to colleagues and customers.
2. Collates, sorts, and organizes customer orders, and prioritizes workflows.
3. Assists in the delivery and pick up of customer orders.
4. Ensures high levels of quality during and after the production process.
5. Ensures University standards of corporate identity and branding are maintained.
6. Sets up complex orders and efficiently performs multiple tasks.
7. Takes responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management.
8. Processes customer orders, provides information on printing materials to help guide the quote-setting process, answers customers’ inquiries and follow up regarding their orders, recommends products and services, tracks and documents all production jobs.
9. Demonstrates friendly, polite, and expert service to all customers.
10. Manages production workflow to ensure all orders are completed correctly and on time.
11. Operates production machines and document finishing equipment, including, but not limited to: digital press, bindery equipment, cutters and laminators.