Program Assistant II

and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Under direct supervision with some independence, performs work and administrative duties specific to a department or program. This is a full-time, hourly position, onsite at our South Lake Union location. Responsibilities Manage and triage incoming clinic faxes and notify care teams of record uploads via EMR or Outlook Upload and/or process patient forms (e.g., FMLA, disability, parking permits, ferry passes, medical marijuana authorizations) Draft patient-specific letters (e.g., jury duty, housing, appeal requests) for provider review and signature Assist with general administrative tasks (e.g., condolence cards, faxing, printing/restocking materials, managing service profiles/contact sheets) Route and respond to insurance appeals, billing questions, faxes, and patient forms Coordinate external lab orders Coordinate external referrals Support scheduling/rescheduling team meetings Qualifications Required: High school graduate or equivalent Under general supervision, ability to use initiative and sound judgment in carrying out responsibilities Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner Ability to use a mouse, navigate computer programs, enter data into computer systems in accurately and efficiently Ability to work in a fast paced, complex healthcare environment Ability to establish professional relationships with patients, families, staff and providers Preferred: Demonstrated customer service skills EHR experience The hourly pay range for this position is from $26.36 to $37.54 and pay offered will be based on experience and qualifications. Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks). Additional Information We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.