Program Coordinator II, Workforce/Community Service Programs

Program Coordinator II, Workforce/Community Service Programs

Company:
Monroe Community College

Job Location:
Rochester, 14623

Category:
Adult and Continuing Education Programs

Type:
Full-Time

Company Description:
Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC's mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description:
Function of Position:
The Program Coordinator II, Workforce/Community Service Programs reports to the Director, Finger Lakes Workforce Development Center (FWD Center). The Program Coordinator supports various workforce non-credit and partnership programs with planning, operations, data analytics, and reporting. The Program Coordinator supports the work of program directors, partners, and students, including enrollment management, program planning, scheduling, budgeting, classroom resources, and fulfillment implementation. The Program Coordinator will coordinate data collection and reporting activities for the various FWD Center programs. The Program Coordinator will also support the EDWIS division and the College in expanding existing and implementing new learning and development initiatives.

This is a temporary position that may be renewed annually, contingent upon the availability of the college budget and performance reviews. This position is eligible for paid time off and benefits.

Examples of Duties & Responsibilities:

• Coordinates program initiation, including schedule planning, budgeting, and promotion independently and/or in partnership with internal and external resources.
• Establishes, develops, and sustains relationships with program partners, vendors, and instructional resources to coordinate plans, deliverables, and execution of tactical components aligned with assigned programming.
• Coordinates or assists with all program implementation for assigned open and contract learning and development offerings, including completion of internal operations course information data, production of participant materials, and all required processing, i.e., documentation paperwork such as registration forms, sign-in sheets, and evaluation surveys.
• Ensures participant training materials, including all texts and handouts, etc., are procured and distributed for program use.
• Coordinates with instructors and clients to ensure all instructional resources are in place for session(s) implementation.
• Ensures classroom technical and logistical setup, and participant access is complete, either on campus or at client locations.
• Monitors and updates open enrollment registration and "Process Pending" folder in CampusCE for assigned programming.
• Tracks and monitors revenue and expense calculations for assigned programming independently or with program directors using internal systems and methods.
• Fully utilizes the CampusCE reporting functions to track and monitor enrollment, class rosters, and payments for appropriate programming.
• Fully utilizes the Salesforce database for leads, reporting, and budgetary functions per program areas.
• Coordinates data collection activities for various programs, analyzes data, and prepares data dashboards for management reporting.
• Coordinates with Economic Development and Innovative Workforce Services staff and other divisional members to implement initiatives to meet divisional goals per the strategic plan.
• Performs other related duties as assigned.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, e,quity and inclusion to better serve students.

Requirements:
Required Qualifications:

• Earned bachelor's degree in business, management, communications, education, or a related field from a regionally-accredited higher education institution.
• Program management experience in an education or other setting.
• Strong communication, customer service, vendor service, and presentation skills.
• Strong Microsoft (MS) Office skills, especially with MS Excel.
• Excellent organizational and administration skills.
• An understanding of and commitment to the mission and philosophy of the community college.

Preferred Qualifications:

• Earned master's degree or higher from a regionally-accredited higher education institution.
• Experience with Client Relationship Management systems.
• Experience with Learning Management Systems.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:
Salary: Salary is determined based on experience, internal equity, and college budget. This position has a starting salary of $52,000 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may occasionally involve lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Application Instructions:
Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance on using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents* to be considered for this position:
1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing their foreign academic accomplishments to standards in the U.S

Please note: As part of the application process, all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.