"Program Coordinator"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Program Coordinator within the 988 Lifeline Services – NJ Hopeline of Rutgers University Behavioral Healthcare.

The Program Coordinator provides administrative leadership and supervision to staff of the 988 Lifeline Services during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards.

Among the key duties of this position are the following:

• Supervises staff as assigned.
• Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
• Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center's staff.
• Monitors ACD phone system coordinating and overseeing incoming telephone requests.
• Directly supervises assigned staff.

Minimum Education and Experience

Master's Degree in a mental health discipline plus four (4) years post master's experience in behavioral health field.

Physical Demands and Work Environment

Physical Demands

• This position demands standing, walking throughout the program space.
• Lifting up to 20 lbs.

Work Environment

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Crisis intervention is a common occurrence.