Essential Functions

• Scheduling on-campus and virtual tutoring support to students from a variety of backgrounds and levels of preparation.
• In conjunction with program supervisor, monitor weekly usage, identify problems and solutions, develop clear goals and action steps for services enhancement.
• Design, create and conduct workshops related to technology related courses.
• Educate, communicate, liaise and perform outreach about technology tutoring and UC Clermont Learning Commons services to students, faculty, staff and other college stakeholders.
• In conjunction with program supervisor, support the design and development of asynchronous resources, AI guides, and services.
• Collaborate with staff to support recognition of student associates for outstanding performance.
• Coordinate the timekeeping process (including UC Flex) for all UCCLC student associates.
• Serve as the system administrator for scheduling and attendance tracking processes for all UCCLC services.
• Supervise peer tutors and oversee tutoring observations to support quality improvement.
• Develop, administer and analyze assessment/evaluation surveys. Compile statistics and prepare reports for all Learning Commons Services including AI.
• Assist in marketing strategies to engage students in tutoring, promote class supports to faculty and increase usage rates.
• As departmental needs change, this position may be assigned to assist with new projects.

Minimum Requirements

• Candidate must have an associate’s degree or higher in Information Technology, Business Applications, or a related field
• Excellent project management skills with the ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Strong sense of urgency and a “get it done” attitude
• Excellent communication and interpersonal skills

Additional Qualifications Considered

• Microsoft Office and comfortable with data analysis tools
• Familiarity with learning management systems (LMS) and educational technologies
• Experience with AI tool development and use in higher education.