"Program Director, Workforce Development and Continuing Education (WDCE) Operations"

Job Vacancy Announcement

Position Information

Position Title: Program Director, Workforce Development and Continuing Education (WDCE) Operations

Position Type: Staff

Department: Workforce Programs, Innovation, and Partnerships

FLSA: Exempt

Union/Non Union: Non Union

Full Time or Part Time: Full Time

Grade: 15

Hiring Salary Range: $71,897- $102,804 / Annually (Depending on experience)

Regular or Temporary: Regular

Job Description Summary

This position will manage and direct the day-to-day activities of the Workforce Development and Continuing Education (WDCE) operations office, including supervision of staff, oversight of the database management system, internal/external reporting, and administration of non-credit registrations.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a related field.
• Minimum of three years of full-time professional experience in higher education.
• Minimum of two years of supervisory experience.

Criteria: Essential Duties

• Supervise and evaluate all assigned staff working primarily within the WDCE Operations area under the direct responsibility of this position.
• Initiates, reviews, and verifies course masters and course master changes, including assignment of appropriate semester, state codes, state funding indicators, section numbers, and synonym numbers.
• Facilitates and coordinates monthly meetings with Continuing Education Program Coordinators to identify, assess, and resolve enrollment, scheduling, and program-related operational issues; analyzes trends and recommends process improvements as needed.
• Serves as the primary institutional liaison for Continuing Education Operations, coordinating with internal stakeholders to ensure alignment with academic, enrollment, finance, and student services policies and operations.
• Oversees and continuously optimizes the Continuing Education registration system, ensuring compliance, operational efficiency, data accuracy, and a positive student experience while remaining current on best practices and emerging trends.
• Plans and coordinates the development and publication of the non-credit schedule of classes.
• Creates, edits, and prepares Continuing Education reports, including official state aid reports, for review and signature by the Provost, TLSS, and the President.
• Submits Continuing Education course descriptions and objectives (CC-10s) to MHEC for state funding approval and ensures approvals are accurately recorded in Colleague.
• Manages processes related to student enrollment status changes, including course drops, in Continuing Education programs.
• Provide technical and operational support for the College’s web-based registration system and related student services functions.
• Develops, maintains, and updates procedural manuals to guide Continuing Education staff in the effective use of the College’s ERP system.
• Provides training and ongoing support to Continuing Education staff on the use of Colleague and serves as liaison with the ERP system vendor (Ellucian) to resolve issues and address system-related questions.
• Represents the Division of WDCE and Technology Services in monitoring Colleague issues and data processing requests submitted throughout the Division and serves as a member of the Data Stewardship and Data Routing Committees.
• Verifies student registrations and payments and corrects demographic and academic status data in Colleague.
• Provides training and instruction for non-credit registration and related WDCE procedures.
• Oversees the accurate entry of adjunct faculty assignments, grades, grade changes, certificates, and transcript data in Colleague.
• Distributes official class rosters and monitors grade rosters to ensure timely submission and processing of certificates.
• Resolve issues related to student payments, registrations, grades, and transcripts.
• Represent TLSS in Colleague-related student database meetings.
• Implement appropriate learning-centered activities in support of the college’s vision, mission, and strategic plan.
• Develop and implement new and automated processes to improve operational efficiency.
• Process late registrations and add/drops requests at the direction of the Deans.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Excellent organizational, interpersonal and problem-solving skills to manage multiple tasks and projects effectively.
• Strong customer service skills and ability to communicate clearly with diverse populations.
• Good judgment and initiative and ability to work independently as well as collaboratively in a team environment.
• Ability to prioritize workflow and delegate tasks.
• Flexibility and adaptability to respond to rapidly changing operational and enrollment demands.
• Strong attention to detail to maintain accuracy in reporting, registration, and database management.
• Ability to maintain confidentiality and handle sensitive student and institutional information.
• Ability to train, guide, and provide leadership to staff while fostering a collaborative and supportive work environment.

Job Requirements

Physical Requirements: Must have the use of sensory skills... (full text abbreviated for brevity)

Other Requirements: Ability to communicate effectively... background check required.

Posting Number: PGCC232311/12

Open Date: 12/19/2025

Open Until Filled: Yes

Special Instructions to Applicants: Resume/CV and cover letter required. Comprehensive benefits package.