Program Manager, A&F University Conferencing
Job Overview
Under general supervision from a designated administrator, oversee the daily operations of the Conference & Event Services scheduling office. The Program Manager serves as a central point of contact for clients and plays a critical role in the successful execution of events.
Essential Functions
- Assist with the daily operations of the Conference & Event Services scheduling office and MainStreet Connection Center including Bearcat Card customer support.
- Accept schedule, and confirm space reservations with an event scheduling system.
- Publish events to university calendars.
- Assist with requests for information and refer to appropriate staff as needed.
- Serve as primary event liaison to University departments, external entities and community organizations.
- Serve as lead coordinator on assigned events.
- Serve as the primary event liaison to event operations staff and key service providers (Catering, Grounds, Public Safety, Fire Prevention, etc).
- Work collaboratively to ensure all event details are accurate and meet the needs of the client and service providers.
- Assist with the Event Equipment Rental program.
- Assist with the coordination of Summer Conferencing Programs, as needed.
- Hire, train and supervise designated number of student employees.
- Develop, implement, and ensure compliance with policies and procedures.
- Provide reports as assigned.
- Be proficient with the event scheduling system, serve as resource to students and staff, and troubleshoot problems as they occur.
- Accurately prepare invoices for scheduled events that incur fees or charges for service in event management software.
- Market the services of the unit to the university.
- Serve on departmental, divisional, and university-wide event committees.
- Other duties as assigned.
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