Program Manager - Education Pathways

advising. The Program Manager for Education Pathways will focus on supporting the ElevatED program, a partnership with Puget Sound Educational Service District in the recruitment and support of working paraeducators into education programs at Highline College. This position will also manage supporting various education programs including associate degrees in Early Childhood Education and Paraeducator and bachelor degree education programs in Early Childhood Education: Leadership and Inclusive Practices and Elementary Education. This position will attend regular department meetings and partner meetings. This is a full-time exempt, at will position reporting to the Associate Dean of Workforce Pathways. This position will require working some evenings and weekends and will require some travel. Recruitment and Marketing Collaborate with pathway faculty and staff to identify outreach goals aligned with departments strategic priorities; Coordinate and facilitate events, information sessions, presentations and admissions clinics (in-person and virtually, day and evening/weekend) to promote pathway offerings (with the Workforce Education Services office and other key student support services); Coordinate and lead community recruitment efforts (including Puget Sound Educational Service District and other community based organization partners) that focus on adult learners and diverse student populations; Participate in enrollment and new student orientation events; Ensure marketing and presentation materials distributed to schools and community partners are current; Collaborate with Continuing Education, AAS and BAS program department coordinators and faculty to support and facilitate coordinated efforts and activities. Student Navigation Advocating and navigating challenges with funding as students access classes; Support workforce students from time of inquiry through enrollment in their first quarter. Provide accessible, responsive, and trauma-informed 1:1 student support; Provide technical assistance with the application, identifying funding options, account activation and registration process; Maintain current knowledge of campus policies and procedures to facilitate effective linkages to services. Advising Provide academic advising to include: career exploration, basic course sequencing, program options, PLA, prerequisites, placement needs for Math and English, selection and registration; Guide students in career exploration to include: identification of educational goals and academic pathway and utilization of career exploration tools and resources; Provide high touch support, tutoring and advising; Assist with graduation support of education certificates and degrees; Provide a smooth transition and hand off to faculty advisor. Administrative Track and monitor student progression through CRM; collecting and analyzing data to measure where we are losing students; Document all significant student interactions in Watermark under advising notes. Provide progress reports to the workforce team on needs, challenges, and accomplishments; Track, analyze and report data on community partner recruitment; Coordinate weekly study sessions; Collaborate with Puget Sound Educational Service District and education leads to align ElevatED and education department efforts; Attend PSESD meetings and team meetings to relay information and changes; Attend pathway department/division meetings and advisory committee meetings. Required Skills and Abilities Strong communication skills; excellent written, oral, and cross-cultural communication; comfortable with public speaking, and making presentations to diverse audiences; Demonstrated customer service focus and experience; Strong interpersonal skills with the ability to establish and maintain cooperative relations with diverse individuals and groups; Technology skills to efficiently navigate an electronic environment, including familiarity with Microsoft Office Suite, ctcLink/PeopleSoft, and Google drive; Strong organizational skills with an ability to manage timelines, details, and competing priorities; Ability to be a self-starter with the willingness to take appropriate initiative and exercise independent decision-making; Adaptability & flexibility with the capacity to work independently and collaboratively; Consider equity and access issues that impact student access and completion. Required Qualifications Bachelor's degree OR any combination of relevant education, training, and experience that indicates successful performance of the major responsibilities of this position; 2 years of advising, college recruitment, or related experience. Desired Qualifications Experience working in a community college or strong understanding of the community college system and navigating college processes; Experience with Customer Relations Management (CRM) software; Experience as an adult learner or working with adult learners; Understanding of student success milestones and college success strategies; Bilingual/bicultural or significant multi-cultural experiences and/or competence in a language in addition to English.