Program Manager - Mail Services

About the Opportunity

This position is responsible for supervision and management of the WVU Mail Services unit to ensure the high -quality performance of all areas associated with mail services. The position directly supervises all classified employees within mail services unit to satisfy the business needs. Manage campus wide mail flow, departmental planning and day -to day fiscal and administrative functions of the unit.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Serve as the university Mail Services supervisor and manage campus wide mail service business operations. Manage incoming and outgoing mail, supervise mail service staff and maintain departmental budget. Manage USPS pickups and deliveries, special service mail, vendor relations, administrative and student mail services, express and special mail service and maintain USPS regulations. Maintain delivery and quality services.
  Oversee departmental mail budget, authorize and initiate transfers of postage funds and/or payments, and review monthly reports regarding status and accuracy of USPS and Departmental accounts. Ensure the completion and data entry of all appropriate postage charges into the Business Manager accounting system. Provide monthly reports. Analyze and evaluate internal and external expenses.
• Manage the mail flow for the university through campus mail, US Mail, registered, certified, metered, delivery confirmation, express, business, bulk mailings in a timely manner. Oversee and assure quality customer service by creating, evaluating and enforcing policies, procedures, Federal and State regulations. Verify departmental postage accounts and balances, proficiently operate all automated mailing equipment.
• Stay abreast of USPS regulations and procedures and mail software updates and needs. Deliver mail, as needed. Perform other duties as needed to keep the department running smoothly.

Qualifications

• Master's degree in business or a related field or combination of education and experience
• A minimum of one (1) years USPS or Mail service operations
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

• Demonstrated management and leadership ability
• Financial Management
• Excellent customer service skills.
• Knowledge of USPS regulations
• Knowledge of general office equipment
• Ability to operate specialized equipment, such as postage meters and mail machines.
• Ability to analyze and evaluate both internal and external operation costs and implement cost savings measures.
• Ability to work independently
• Ability to operate effectively and in a high volume, fast paces environment.
• Ability to maintain confidentiality.
• Ability to maintain working relationships with US Post Master, Regional USPS officials, as well as UPS and Fed Es and resolve issues.
• Physical capability to perform duties which include extended periods of walking, standing, and moving moderately heavy objects.
• Must be capable of exercising appropriate decisions and judgement in the event of an emergency.
• Must demonstrate ability to properly communicate information across a diverse community.

Physical Effort

• Equipment used such as specialized mail equipment
• Moderate physical effort involves long periods of standing, bending, lifting, pushing, handling, seeing, hearing, kneeling, climbing, listening, stooping, grasping, sitting, speaking, etc., and moving people or items weighing more than 50 pounds.

Preferred Qualifications

• Management of business operations preferred
• Supervisory experience preferred

Requirements

• Valid Driver's License

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting: Oct 27, 2026

Posting Classification: Classified

Exemption Status: Non-Exempt

Benefits Eligible: Yes

Schedule: Full-time