Program Specialist 2 - Instruction

Coordinate with Institutional Research to develop, administer, and summarize surveys of prospective students, current students, parents, employers, and other stakeholders;

Collect and summarize information regarding barriers to student enrollment, persistence, and completion to support program improvement and student success initiatives;

Track participation and outcomes associated with outreach, recruitment, retention, and student success initiatives to evaluate effectiveness and identify opportunities for improvement;

Collect and summarize advisory committee feedback, demographics, and participation data to support Comprehensive Local Needs Assessment (CLNA), Perkins planning, program improvement, and diverse stakeholder engagement;

Support outreach, recruitment, and engagement activities for prospective and current students, with an emphasis on Perkins Special Populations, students entering non-traditional fields, and participation in workforce programs;

Support Advising, Student Services, faculty, completion coaches, and other campus partners in implementing CLNA-identified strategies, student persistence initiatives, and coordinated interventions to address academic and non-academic barriers;

Connect students with appropriate campus and community resources to support enrollment, retention, persistence, and completion, including work-based learning and career exploration opportunities;

Maintain records of outreach, student contacts, referrals, and follow-up activities to document services and support evaluation of student success initiatives;

Assist with Perkins Grant reporting, purchases, compliance documentation; and

Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree from an institutionally accredited college or university, or equivalent combination of education/training/experience.

Preferred Qualifications:

• Two (2) years of full-time professional work experience in higher education;
• Experience in grant-funded programs ; and
• Bilingual and biliterate in English and Spanish.

Skills and Abilities

Communication Skills : Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Customer Service : Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness;

Innovation : Proactively seeking and implementing creative solutions to improve effectiveness and adaptability within the college environment; Embracing continuous improvement and fostering a culture of forward-thinking to enhance outcomes;

Organizational Skills : Strong organizational abilities to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting;

Teamwork Skills : Collaborative mindset with the capability to work effectively within multifaceted teams, fostering cooperation and collaboration to achieve common goals;

Technology Proficiency : Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position;

CBC Shared Commitments : Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors; Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and

Support for Diversity, Equity & Inclusion : Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment

This position is a full-time, grant funded, overtime eligible classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p. m., however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

Conditions of Employment
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. This position directly engages in the performance of work on a federal contract or grant which requires compliance with the College's Drug-Free Workplace Policy, as well as reporting requirements, as a condition of employment.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.