Program Technician - Enrollment Services (Bilingual) (Short-term Temporary) (19hrs)

Basic Function

This is a Short-term Temporary/hourly position.

Key Characteristics

• Provide bilingual (Spanish-English) support to students participating in Spanish-speaking-only academic programs, particularly during application, registration, residency verification, and Financial Aid navigation.
• Conduct limited one-on-one or small group Zoom sessions for students needing additional assistance beyond self-guided tools.
• Guide students to use Spanish-language support videos for key enrollment processes (e.g., how to apply, how to register, how to check for holds).
• Identify common enrollment barriers among Spanish-speaking students and support the development of targeted video content or quick guides.
• Serve as a liaison between Spanish-speaking students and campus departments such as Admissions & Records, Financial Aid, Counseling, and Faculty.
• Assist with training student workers, UFellows, and other staff on how to support Spanish-speaking-only students effectively.

Under the direction of an assigned supervisor, identify, inform and recruit students eligible for college programs and services; assist in the coordination of an assigned program.

Representative Duties

• Assist in the development of an assigned program's goals and objectives; recommend policy changes and implementation procedures; prepare a variety of required reports related to the assigned program.
• Gather a variety of data, including calculating salaries and fringe benefits, projected numbers of students to be served, and expenditures for a variety of individual college programs.
• Identify eligible students; schedule and conduct individual or small group sessions with potential students; provide information and assistance to students regarding the assigned program; respond to inquiries; interpret and explain project policies and eligibility requirements.
• Conduct workshops pertaining to job placement; interview students to determine sites for job placement.
• Arrange and conduct campus tours and department visitations for interested students; maintain contact and perform follow-ups with recruited students; interpret placement tests for program eligibility purposes.
• Provide orientation regarding the college to community groups, agencies and institutions; distribute information pertaining to college programs and services, including recruitment, enrollment and financial aid.
• Assist in the completion of financial aid forms; monitor students through the financial aid process; monitor student academic progress for eligibility purposes.
• Assist students in completing applications to four-year colleges and follow-up with the appropriate counselor.
• Establish and maintain contacts with public agencies and service-area schools, both public and private; respond to written and verbal inquiries concerning the program.
• Establish and maintain contact with public and private employment agencies; keep current with local hiring trends.
• Assist in coordination of a variety of individual college programs.
• Attend and participate in a variety of conferences and workshops related to the assigned program; drive a vehicle to various sites to establish and monitor job placement, perform outreach duties, and participate in job fairs and job placement seminars.
• Provide training and work direction to student assistants as assigned.
• Perform related duties as assigned.

Minimum Qualifications

Any combination equivalent to: Associate degree with course work in behavioral science, business or a related field and two years of experience in a student services area.

Desirable Characteristics

• Bilingual in Spanish and English (verbal and written)
• Ability to work sensitively and effectively with diverse populations

LICENSES AND OTHER REQUIREMENTS:

Possession of, or ability to obtain, a valid California driver's license.

Knowledge & Abilities

KNOWLEDGE OF:

• Program rules, regulations and requirements.
• Support services available at the college.
• Financial aid functions and application procedures.
• Recruitment strategies.
• Job placement strategies.
• Interviewing and advisement techniques.
• Modern office practices, procedures and equipment.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Record-keeping techniques.
• Budget preparation and control.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Operation of a computer terminal and data entry techniques.
• Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
• Principles of training and providing work direction.

ABILITY TO:

• Interpret, apply and explain policies, procedures, rules and regulations.
• Determine program eligibility based on applications and supporting documentation.
• Coordinate services and activities to recruit, retain and assist students.
• Maintain current knowledge of program rules, regulations, requirements and restrictions.
• Maintain records and prepare reports.
• Communicate effectively both orally and in writing. Understand and follow oral and written instructions.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and time lines.
• Complete work with many interruptions.
• Plan and organize work.
• Operate a variety of office machines including a computer.
• Train and provide work direction to others.