Programmer Analyst III

Job Summary: The Programmer Analyst III designs, develops, supports, and codes moderate- to high-complexity software and hardware systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Develops processes and web applications. Creates workflows. Installs, customizes, supports, and creates integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner.

Additional Department Summary: This senior-level position is a part of the IT Collaboration & Reporting team, which primarily supports and develops reporting and data analytics infrastructure, as well as supporting collaborative ticketing tools for campus use. The team develops reporting solutions utilizing tools such as Power BI and ARGOS; processes utilizing Atlassian's Cloud Suite; and supports vendor-supplied software systems, including Visix Signage Suites and AxisTV, and Zoom.

This position is expected to be both the primary and secondary support person for various applications and processes. Additionally, this position is expected to act as a mentor and help train lower-level team members and be the technical lead on projects of low to moderate complexity.

Specifically, this position will assist with developing our Microsoft Fabric data analytics platform, architecting and building out our data management strategies. The position will need knowledge on lakehouse management, data engineering, and Fabric administration and governance. This position may also manage our Boomi integration platform and be responsible for monitoring and troubleshooting the platform and developing internal documentation and best practices.

Required Minimum Qualifications: Master's degree and two (2) years of IT programming experience; OR bachelor's degree and four (4) years of IT programming experience; OR associate's degree and six (6) years of IT experience to include four (4) years of IT programming; OR High school diploma or GED and eight (8) years of IT experience to include four (4) years of IT programming.

Skills and Knowledge: Ability to effectively communicate, both verbally and in writing, and work with customer groups and users of varying degrees of technical ability and understanding. Ability to manage work tasks using Atlassian JIRA tickets and follow through to completion, effective time management skills and ability to work on multiple projects simultaneously. Troubleshooting skills to independently learn of, analyze, track, and resolve issues. Ability to implement departmental and critical third-party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application.

Preferred Qualifications: Three years of experience in relevant IT fields, such as development and maintenance of software applications, relational database management systems, computer programming, web development, or system administration.

Experience supporting moderately complex systems and troubleshooting application issues. Experience working with customers, gathering and analyzing requirements. Experience with relational databases and ability writing and analyzing SQL queries and reports; preferably with Oracle, MS SQL, or MySQL; and ability to analyze table data structures and patterns in the data to gain insights. Programming knowledge and ability, with languages such as Python, SQL, R, or C#. Experience with ETL tools and data management principles, in particular, with Microsoft Fabric or other data warehousing platforms.

Experience supporting or working with higher education and University of Alabama administrative applications and tools, such as Zoom, Atlassian Cloud Suite, or reporting tools such as Power BI, ARGOS, and Crystal Reports. Base knowledge of managing Windows Server applications, including IIS management and configuration and a base knowledge of Linux commands. Experience with other programming concepts and tools including restful APIs; shell, Powershell, and Python scripting; Git versioning; and managing flat file data feeds. Experience with advanced BI and data analytic concepts, including OLAP, data warehousing, data lakes, scaling and performance tuning, and dashboard design.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.