Program/Project Specialist (# 375817)

code: 1897 Employee Group: AFSCME Clerical Full/Part Time (FTE): 1.00 Regular/Temporary: Temporary (6 months) About the Job: This temporary, six-month position offers a unique opportunity to play a critical role in the successful rollout of ARCH, RAR's new Software-as-a-Service (SaaS) platform. The incumbent will act as an administrative and communications bridge for the research community during three pivotal implementation milestones: final go-live activities, the immediate on-site 'hypercare' support period, and the subsequent system stabilization and optimization phase. The ideal candidate is a proactive, tech-savvy communicator who enjoys both structured administrative tasks (such as data entry, task management, and document compliance) and dynamic, customer-facing support (such as helping researchers navigate change on-site in vivarium facilities, hosting webinars, and coordinating content with internal communications and web teams). Location and Work environment: This position works in-person on the Twin Cities campus. Work Schedule: The normal work schedule for this position is weekdays, Monday-Friday, 7:00am-3:30pm. This position is eligible for overtime and holiday pay. Primary Responsibilities: 15% Support Pre-Go-Live & Final Launch Activities Support researcher training sessions by capturing comprehensive, structured notes to identify user questions, pain points, and knowledge gaps. Assist in the creation and initial refinement of project Frequently Asked Questions (FAQs) based on feedback and training outcomes. Create, coordinate, and place facility signage, including developing slide decks for digital displays to build awareness and share key timeline updates. Perform accurate, high-volume data entry directly in the ARCH SaaS environment to ensure system readiness before the formal launch. Support logistical preparations in the facilities by assisting with cage card printing, sorting, and distribution. 25% Provide Go-Live & Hypercare Support Actively monitor go-live events, including having a physical presence in vivarium spaces to assist researchers and RAR staff. Provide immediate, on-the-spot triage by directing technical and administrative questions to the appropriate subject matter experts or technical teams. Routinely update and refine existing FAQs to document and address emerging questions or edge cases during the hypercare window. Assist in updating guides and training resources. Suggest and assist in creating new user resources, including user-friendly how-to guides, brief training videos, and highly digestible one-page reference sheets. Coordinate the swift physical and digital distribution of new resources directly to the vivarium facilities. Provide responsive administrative backup to ensure primary department workflows remain uninterrupted during the system switch-over. 60% Support Post-Hypercare Stabilization & Optimization Continue to refine, categorize, and expand the project FAQ database as user adoption matures and workflows stabilize. Ensure all ARCH training and reference resources (documents and videos) comply with digital accessibility standards, including writing and editing closed captions and video transcripts. Assist in creating a centralized ARCH resource website, collaborating directly with RAR's Internal Communication & Outreach Specialist and the RIO Webmaster. Provide seamless backup support for core administrative workflows, contributing ideas for continuous refinement and process improvement. Coordinate ongoing researcher training activities, including scheduling, hosting, and managing webinars, capturing session notes, and updating central FAQs based on webinar feedback. Support technical transition efforts by coordinating activities related to onboarding research labs to the Transnetyx Colony connector. Support post-launch upgrade cycles by documenting requirements as actionable project tasks, assigning tasks to responsible team members with realistic due dates, and actively following up to ensure timely completion. Qualifications Required Qualifications: High School Diploma/GED and five years of related experience to include project management. Perform responsibilities with a high level of discretion, integrity, and confidentiality. Demonstrated experience handling a wide range of administrative-related tasks with a commitment to professionalism. Highly organized with attention to detail. Proficient with Zoom and Google suite. Excellent oral and written communication skills. Excellent interpersonal skills with an ability to work collaboratively with diverse audiences. Ability to work in a fast-paced environment to provide support in a professional manner, meet deadlines, multi-task, and prioritize projects. Preferred Qualifications: Administrative experience in Research Animal Resources. Knowledge of RAR animal care operations. Demonstrated ability to work with and adapt to new technologies and processes with minimal direction. About the Department Research Animal Resources (RAR) provides the University of Minnesota research community with animal care, procurement services, veterinary knowledge, and maintenance of housing facilities for animal-related research activities. The position of Animal Care Lead is part of a staff of over 150 employees including Professional and Administrative staff, Civil Service staff, and Union Represented members. RAR has a daily census of 24,000 rodent cages in 20 buildings split into 7 geographic teams around the Twin Cities Campus. Pay and Benefits Pay Range: $25.78/hr-$28..40/hr; depending on education/qualifications/experience Time Appointment: 100% Time Appointment Work Profile: This position has been designated as Work Profile 1- Office/Lab Based: Time spent working remotely is occasional or inconsistent. Dedicated on campus work space to be provided. Position Type : Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail jobcentr@umn.edu . Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About University of Minnesota The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.