Requisition: [contact details available in the full listing]S Occupational Category (Staff Positions Only): Technical/Para-Professional Hiring Salary: Monthly-Staff Department: Business Technology Solutions General Requirements: Bachelor's degree in Business Administration, Information Technology, Communications, or related field. Two years of experience in project coordination, intake facilitation, business analysis, or related areas. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience. Nature & Purpose of Position/Usual Duties: Performs advanced professional work independently qualifying, documenting, and advancing technology project requests through the Division of Information Technology's intake pipeline, ensuring that leadership has the information needed to make well-informed prioritization and routing decisions. Primary Responsibilities (Staff Positions Only): Independently manages assigned intake queues, conducting structured discovery conversations with requestors to clarify business need, anticipated scope, urgency, stakeholder impact, and strategic alignment prior to triage. Produces clear, concise intake summaries and initial scope statements that give the Director of Project Delivery and the AVP for Innovation the context needed to prioritize, defer, or redirect submissions. Facilitates or co-facilitates intake triage sessions, presenting request summaries and raising clarifying questions that enable well-reasoned routing and prioritization decisions. Monitors the intake pipeline for bottlenecks, stalled submissions, and requestor communication gaps, resolving issues proactively within established service standards. Identifies recurring patterns in request types, submission quality, and triage outcomes, and recommends intake process improvements to the Director of Business Technology Solutions. Maintains and improves intake qualification criteria, templates, and procedural documentation. Provides guidance and informal mentorship to Project Intake Coordinator I staff. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.
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