"Property Operations Assistant"

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Please note this is a maintenance position

Harvard University Housing & Real Estate (HUHRE) is a department within Harvard Campus Services... [full description of HUHRE]

Job Summary

Reporting to the Property or Area Manager, the Property Operations Assistant (POA) is responsible for the day to day oversight of a subset of buildings within the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.

The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University.

Job-Specific Responsibilities

• Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds.
• Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows.
• Must be able to identify, diagnose, and coordinate the resolve to technical issues.
• Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors.
• Receive, process, and prioritize maintenance/service requests and corrective/preventative work orders...
• Monitor the operation of building-related automated HVAC systems...
• Perform various building inspections...
• Works closely with Area/Property Manager to effectively communicate building issues.
• Maintain appropriate levels of building inventory and supplies.
• Inspects vacant units and prepares them for new residents.
• Key inventory and programming of various electronic access management systems.
• Attend position/industry related training as required.
• Participate in on-going revision & implementation of operating policies and procedures.
• Consistently strive for positive resident and community relations.
• Liaise as needed with University colleagues both inside and outside of HUH.
• Stays up to date in new processes and innovation relevant to the multifamily housing industry.
• Other duties as assigned.

Working Conditions

• Must be able to deal effectively with difficult residents.
• Must be able to work in dirty, hot, cramped and otherwise uncomfortable areas.
• Time will be spent walking all over the property, including up and down stairs.
• Must be willing to work odd hours including nights and weekends (as needed).

Physical Requirements

• Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature extremes, inclement weather conditions, airborne particles, vibration, hazardous materials.
• Must be able to maneuver in small/confined spaces, stairs, ladders, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, and lifting carrying objects weighing up to 65 pounds.
• Required to wear personal protective equipment and clothing when appropriate.
• Must be physically fit and alert at all times.

Qualifications

Basic Qualifications

• High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work experience in facilities required.
• Must have demonstrated experience in building operations, construction, maintenance, or facilities management
• Broad knowledge of HVAC, plumbing, electrical and carpentry systems required along with familiarity with Building Automation Systems and work management systems desirable
• Experience managing vendor/contract relationships preferred.
• Must be detail oriented and have a good safety record, and the ability to take and follow directions intelligently.
• Familiarity and ability to use common hand tools.
• Strong time management skills.
• Must have general computer skills including experience with, spreadsheets, word processing and email software packages (Microsoft Word, Excel, Access, Yardi, and Outlook).
• Must demonstrate strong communication skills including phone, written, email, and in person...
• Professional demeanor, appearance and customer service experience are essential...
• Must be able to handle complex and confidential materials and information.
• Must be willing to provide support to other locations as needed.
• Customer service orientation, a high level of integrity...
• Available as needed outside of normal business hours...
• May be asked to participate in the Resident On-Call Program...
• Must have a valid Massachusetts driver’s license.
• Willingness to pursue obtaining Class 2C License.

Additional Information

Standard Hours/Schedule: 40 hours per week

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal, Motor Vehicle Record, Drug Test, Employment, References

Other Information: Emergency Status Designation: Critical #LI-SP1

Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location...

Salary Grade and Ranges This position is salary grade level 053. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package... Learn more about these and additional benefits on our Benefits & Wellbeing Page.