Scheduler and Systemware Content Cloud.
The PSOM Analyst assists in setting up and monitoring automated job streams, output management pipelines, and client notifications; troubleshoots job abends and processing errors; and interacts directly with the end-user community to understand requirements and drive service enhancements. The incumbent creates and maintains subject area documentation, provides user training, and supports business process improvement initiatives across the university.
This is a salaried, exempt position. Participation in the scheduled on-call rotation is required, and occasional work outside normal business hours is expected as a condition of employment. Possession of a personal cell phone and plan for business and on-call purposes is required. Travel to other campuses or conferences may be necessary.
This position upholds excellence in core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Additional Info
About Us:
University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.
Required Qualifications:
Two years post-secondary coursework
3 years experience working with software applications/programs, including ensuring optimal functionality, resolving technical challenges, installing patches and upgrades, and maintaining technical documentation and training tools
2 years of customer service experience troubleshooting IT issues and responding to assistance inquiries
Expressed willingness to participate in the scheduled on-call rotation and work outside of normal business hours as needed this is a condition of employment for this salaried position
Possession and use of a personal cell phone and plan for business purposes, including on-call responsibilities, as a condition of employment
Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications:
- Bachelor's degree
- 2 years relevant work experience
- Higher Education and/or Government industry experience
Experience in production scheduling for business systems, including arranging, controlling, and optimizing work and workloads in a production process
Working experience with IBM IWS Workload Scheduler and/or Systemware Content Cloud
Additional Information:
The ideal candidate is agile and a self-starter who is comfortable collaborating with a variety of resources and project teams. They exhibit attention to detail and excellent verbal and written communication skills; are a creative problem solver; and are resilient learner who can develop relationships with the university's stakeholders. They demonstrate the ability to responsibly manage competing priorities and understand the ideals of a major public research university.
Special Instructions:
Please note: Sponsorship will not be offered for this position.
To apply, visit https://jobs.nebraska.edu/UniversityNebraskaSystem/job/PSOM-Analyst/2491-en_US
The University of Nebraska is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
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