PT Support - Customer Relations Specialist - Technology Resources

Position Type: Regular/Continuing Bargaining Unit: ASP To view the applicable labor contract, visit the Labor Relations web site . For information about the benefits offered, please visit the Benefits web site . Job Summary: The Customer Relations Specialist provides exceptional customer service to internal or external customers at various LCC campuses (including downtown and west campus) Help Zones, study spaces, and open computer lab areas. This position requires the use of independent and analytical decision-making skills to assess, interpret, and apply institutional requirements to inform, guide, and assist students in utilizing academic and technology resources. This includes, but is not limited to, technology resource lending, and tier 1 technical support for onsite and mobile technology resources. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles. Must be able to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations as needed. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan. Final candidates will be subject to a criminal background check as part of the employment process. Required Qualifications: High School Diploma or GED equivalent. Demonstrated experience in customer service. Experience using a variety of computer technologies. Demonstrates effective written and verbal communication skills. Availability to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations. Preferred Qualifications: Associate Degree from a regionally accredited institution of higher education. Demonstrated experience working in a higher education setting. Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html .