"Public Policy Program Student Services Specialist - Hybrid Opportunity"

Public Policy Program Student Services Specialist - Hybrid Opportunity

This position has been deemed critical by the School of Humanities and Sciences Dean’s Office and is exempt from the hiring freeze.

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major.

Department/Program Description:

Stanford Public Policy is an innovative interdisciplinary program connecting the theoretical and analytical tools of economics, political science, philosophy, psychology, and law with their real-world policy applications. The program has a vibrant undergraduate major and graduate program with affiliated faculty and lecturers from across campus.

The Program in Public Policy in the School of Humanities and Sciences seeks a Student Services Specialist to join the team. The Student Services Specialist works primarily with the undergraduate student population, monitoring degree progress as well as managing the course scheduling for the program’s graduate and undergraduate curriculum. The position also provides general administrative support for the program, manages events, and handles the program’s web and social media content. We are a strong team that encourages collaboration, opportunities for professional growth, and positive working experience for all of our team members. The position reports to the Program Director of Finance and Operations.

The position provides administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services. Resolves routine issues of limited scope within the work area using general guidelines and standards or precedents as reference.

This is a 100% FTE, non-exempt hybrid position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.

If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply. For full consideration, please submit your résumé and cover letter along with your online application.

CORE DUTIES:

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, websites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

* - Other duties may also be assigned

Education & Experience:

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

The expected pay range for this position is $34.36 to $40.29 per hour.