"Public Safety Telecommunicator"

Public Safety Telecommunicator

The University of North Carolina at Charlotte

Posted: 16-Nov-25

Location: Charlotte, North Carolina

Categories: Security/Public Safety, Staff/Administrative

Internal Number: 65115

Position Number: 010211

Department: Safety & Security (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.
• Operates a multi-line telephone console system, alerting system, and LiveSafe alerting system Translate information to the appropriate codes.
• Determines and assigns the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• Performs crisis intervention services, ask vital questions to ensure the caller receives proper emergency response agency.
• Transfers Fire and Medical needs to appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.
• Identify appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state and national computer databases.
• Monitors and responds to a variety of technical systems and alarms.

Minimum Experience / Education:

Minimum Preferred Qualifications:

High School diploma and sufficient experience to demonstrate ability to work under pressure.

Journey level requires an additional one year of experience.

Preferred Education Skills and Experience:

• Previous experience as a Public Safety Dispatcher.
• Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist.
• Ability to perform effective under pressure; and understanding of all policy and procedures with strong attention to details.
• Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
• Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer program/systems.