Public Safety Telecommunicator

Posted: 17-Apr-26

Location: Charlotte, North Carolina

Categories: Security/Public Safety, Staff/Administrative

Internal Number: 67596

Position Number: 010211

Department: Safety & Security (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.
• Operates a multi-line telephone console system, alerting system, and LiveSafe alerting system Translate information to the appropriate codes.
• Determines and assigns the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• Performs crisis intervention services, ask vital questions to ensure the caller receives proper emergency response agency.
• Transfers Fire and Medical needs to appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.
• Identify appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state and national computer databases.
• Monitors and responds to a variety of technical systems and alarms.

Minimum Experience / Education:

Minimum Preferred Qualifications:
High School diploma and sufficient experience to demonstrate ability to work under pressure.
Journey level requires an additional one year of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

• Previous experience as a Public Safety Dispatcher.
• Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist.
• Ability to perform effective under pressure; and understanding of all policy and procedures with strong attention to details.
• Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
• Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer program/systems.