Quality Officer

Your next career opportunity

You will support high-quality, equitable services for students with disability by coordinating SEDS’ quality systems and frameworks. You will lead audits, refine procedures, and help build a consistent, student-centred model across the University.

What you will deliver:

• Coordinate development, maintenance and improvement of the SEDS Quality Framework, ensuring consistent updates across all service areas.
• Establish and run quality audit schedules, including preparation, data collection, record checks and documenting findings for review.
• Develop, update and organise SOPs, templates, guides and documentation to support clear, current and accessible processes.
• Work with team leads to embed AAP quality assurance, improving accuracy, compliance and consistency of student adjustments.
• Contribute to service improvement projects, documenting issues, mapping processes and co-designing practical, team-friendly quality solutions.

You may be a great fit if you:

• Hold a relevant qualification in quality, business, education, health or related field, or equivalent experience.
• Bring experience supporting quality frameworks, assurance systems or continuous improvement within complex service environments.
• Demonstrate capability coordinating quality audits, preparing documentation, reviewing records and assisting with clear, concise reporting.
• Create accurate process maps, SOPs, guides and templates that support consistent, student-focused practice.
• Understand case management or Academic Adjustment Plan processes, and apply this knowledge to support compliance and consistency.
• Use data to identify trends and issues, contributing to evidence-based recommendations and improvements.