Listens attentively to customer concerns, answers questions
accurately, and resolves routine issues in a timely manner.
Maintains professionalism and confidentiality when handling
sensitive student information.
Works collaboratively with team members and campus partners to
ensure efficient service delivery.
Communicates clearly in person, over the phone, and through
email while maintaining a positive and welcoming demeanor.
Maintains a high level of accuracy when creating, updating, and
verifying RamCard records and student account information.
Accurately processes card production, replacements, access
permissions, meal plan updates, and account transactions.
Identifies and corrects discrepancies in student records while
maintaining data integrity.
Assists customers with troubleshooting card access, account,
meal plan, and transaction issues while maintaining a professional
and positive attitude.
Identifies problems, researches available resources, and
implements appropriate solutions while adhering to University
policies and procedures.
Escalates complex issues to the appropriate supervisor or
department when necessary, ensuring timely resolution.
Proactively identifies opportunities to improve office
processes, enhance customer service, and increase operational
efficiency.
Primary Function of Organizational Unit
Business & Auxiliary Services supports the Winston-Salem State
University community by providing innovative, customer-focused
auxiliary services. The unit includes Dining Services, RamCard,
Parking & Transportation, Mail Services, the Bookstore, Ticket
Office, Printing Services, and Conferences & Institutes which
enhance campus life, promote operational efficiency, and support
student success.
Position Information
Position Number
311331
Competency Level
Journey
Working Position Title
RamCard Coordinator
Building and Room No.
Thompson Center, 203
Work Hours: From [time] to [time] on [days] of [week]
Monday -Friday 8am - 5pm; (Nights/Weekends, Athletic and Special
events, (e.g., Orientation, Move-In, Admitted Student Days,
etc.)
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
N/A
DHR Assigned Fields
FTE
1.0
Requirements and Preferences
Position required to work during periods of adverse weather or
other emergencies
Not Mandatory
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
Bachelor’s degree; or equivalent combination of training and
experience. All degrees must be received from appropriately
accredited institutions.
Preferred Years Experience, Skills, Training,
Education
- Experience in higher education or student services
- Experience with access control systems
- Experience with university card office operations and
coordinating events or orientation services
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA01055P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
State Salary Range
$35,589 - $64,499
Internal Salary Range
$35,589 - $47,000
Open Date
08/11/2026
Close Date
08/31/2026
Open Until Filled
No
Special Instructions Summary
Our agency supports second-chance employment for individuals who
were previously incarcerated, or justice-involved. We invite all
potential applicants to apply for positions for Which they may be
qualified.
Please Note:
* A criminal background check will be conducted on the candidate
finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum
competency, education, and experience requirements, then management
may consider other applicants.
* Salary will be determined based on competencies, equity, budget,
and market considerations.
* Resumes will not be accepted in lieu of completing an electronic
application. The application must be completed in full detail
(including work history) for your qualifications to be
considered.
* Failure to complete the application completely may result in you
not being considered for the vacant position.
* Your application for the position will not be completed until you
receive an online confirmation number at the end of the process of
applying for a position.
* If you have general questions about the application process, you
may contact Human Resources at
OHR@wssu.edu . Individuals with
disabilities requiring disability-related accommodation in the
application and interview process, please call 336-750-2834.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Communication Skills
Describe the specific job duties related to this
competency
- Demonstrates excellent verbal and written communication skills
while providing courteous, professional, and customer-focused
service.
- Effectively communicates with students, faculty, staff,
parents, and visitors regarding RamCard services, policies, and
procedures.
- Listens attentively to customer concerns, answers questions
accurately, and resolves routine issues in a timely manner.
- Maintains professionalism and confidentiality when handling
sensitive student information.
- Works collaboratively with team members and campus partners to
ensure efficient service delivery.
- Communicates clearly in person, over the phone, and through
email while maintaining a positive and welcoming demeanor.
Percentage Of Time
25
Competency
Attention to Detail
Describe the specific job duties related to this
competency
- Maintains a high level of accuracy when creating, updating, and
verifying RamCard records and student account information.
- Accurately processes card production, replacements, access
permissions, meal plan updates, and account transactions.
- Identifies and corrects discrepancies in student records while
maintaining data integrity.
- Follows established procedures and ensures efficient operations
and minimize errors.
- Demonstrates diligence in handling confidential information and
safeguarding University assets and systems.
Percentage Of Time
25
Competency
Problem Solving
Describe the specific job duties related to this
competency
- Assists customers with troubleshooting card access, account,
meal plan, and transaction issues while maintaining a professional
and positive attitude.
- Identifies problems, researches available resources, and
implements appropriate solutions while adhering to University
policies and procedures.
- Escalates complex issues to the appropriate supervisor or
department when necessary, ensuring timely resolution.
- Proactively identifies opportunities to improve office
processes, enhance customer service, and increase operational
efficiency.
Percentage Of Time
25
Competency
Office Technology
Describe the specific job duties related to this
competency
- Proficient in using standard office equipment, including
computers, printers, copiers, scanners, and multi-function
devices.
- Demonstrates proficiency with Microsoft Office Suite (Word,
Excel, Outlook, and Teams) and other office productivity
software.
- Learns and effectively utilizes University systems, including
RamCard management software, Banner, CBORD, and other related
applications.
- Troubleshoots basic hardware and software issues and escalates
technical concerns when appropriate.
- Adapts quickly to new technologies and software updates to
support efficient office operations.
Percentage Of Time
25
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Describe your experience managing a campus card or similar
transaction system (e.g., CBORD/CS Gold, Transact, Blackboard).
Please include the systems you have used and your level of
responsibility.
(Open Ended Question)
- * Give a short summary on exceptional customer service you have
provided.
(Open Ended Question)
- * How do you effectively handle a heavy workload? How do you
prioritize project tasks?
(Open Ended Question)
- How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Applicant Document
Required Documents
- Resume
- Cover Letter
Optional Documents
- References List
