Regional Admissions Advisor
Job Title: Regional Admissions Advisor
Job Code: 765
Department/Group: Admissions
Job Category: Professional
Location: Campus Based
Travel Required: Yes
FLSA: Exempt
Position Type: Full-time
Reports to: Director of Admissions
Revised Date: 5/10/2024
Occupational Summary
The primary purpose of the Regional Admissions Advisor is to guide prospective Baker College students through the admission and enrollment process. Acting as a central point of contact, the Regional Admissions Advisor provides personalized support to individuals and families, ensuring a seamless transition into the Baker College community. From initial inquiry to enrollment, the Advisor will deliver informative guidance on program offerings, academic requirements, financial aid options, and institutional policies, fostering a welcoming and inclusive environment for all learners. Additionally, they serve as the primary representative of Baker College at various college events, such as speaking engagements, college fairs, and admissions events, embodying the institution's mission and values. The Regional Admissions Advisor actively engages with high school students, teachers, and counselors, delivering career presentations and providing guidance on the diverse range of programs offered by Baker College. By identifying new markets and implementing effective student recruiting strategies, the Regional Admissions Advisor contributes to the growth and promotion of Baker College, instilling a strong desire in potential students to join the institution's vibrant community. With excellent communication skills and a commitment to collaboration, the Regional Admissions Advisor enhances awareness and support for Baker College while advancing its mission of providing accessible and quality education.
Role and Responsibilities/ Essential Job Functions
- Counsel and advise prospective students and their families on educational opportunities, admission procedures, transfer credit evaluations, financial aid resources, and institutional policies and requirements.
- Maintain regular communication with prospective students through various channels, including phone, email, chat, and in-person meetings, to guide them through the admission process and address any questions or concerns.
- Utilize institutional technology platforms to manage student information, process admission records, track applicant progress, and generate reports to support data-driven decision-making.
- Collaborate with admissions team members to develop and implement effective recruitment strategies, including participation in college fairs, high school visits, community events, and virtual information sessions.
- Deliver exceptional customer service to prospective students and their support networks, ensuring a positive and engaging experience throughout the enrollment journey.
- Stay informed about developments in higher education, including changes in admission policies, industry trends, and emerging best practices, to provide accurate and up-to-date information to students.
- Assist in developing and refining admission-related policies and procedures to enhance the efficiency and effectiveness of the enrollment process.
- Support institutional goals and objectives by actively participating in departmental initiatives, training programs, and professional development opportunities.
- Collaborate with academic advisors, financial aid advisors, and other campus stakeholders to facilitate a smooth transition for admitted students into their chosen programs of study.
- Represent Baker College with professionalism and integrity at all times, embodying the institution's values of diversity, equity, inclusion, and excellence in education.
- Other duties as assigned.
Qualifications and Education Requirements
- Bachelor’s Degree in a related field required; Master’s degree preferred.
- 1-3 years of higher education admissions experience required; more than 3 years’ experience preferred.
Required Skills
- Possess strong interpersonal skills and the ability to effectively communicate complex information to diverse audiences, both verbally and in writing.
- Proficient in using technology tools and software applications, including Microsoft Office, CRM systems, and virtual communication platforms.
- Demonstrated ability to work collaboratively in a team environment, adapt to changing priorities, and maintain a high level of professionalism under pressure.
- Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive student information.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Expectations of Baker College Employees
- Believe in and support the Student First Philosophy
- Provide exceptional customer service to internal and external customers
- Maintain a positive and professional attitude
- Contribute to the overall success of Baker College
- Be respectful and open to all employees and students
- Act as a positive role model and brand ambassador on and off campus
- Accept and follow the policies and guidelines outlined in the Employee Handbook
- Perform job duties as required in an efficient and professional manner while supporting the mission and vision of Baker College
Licenses/ Certifications
- Valid Driver’s License with a clean driving record.
Physical Demands
- This job requires the following physical activities: bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual activity. Must be able to lift, push, pull, and move a minimum of 25 pounds.
Work Environment
- General office environment. Moderate noise environment.
- Extensive travel is required primarily within the state of Michigan, and/or to surrounding states including overnights for extended periods.
Approved By: Deanna Starr Date: 5/10/2024
Last Updated By: Amy Martin Date: 5/10/2024
I have read and understand the information above and agree to perform my duties to the best of my ability.
Employee: Print Name ______ Signature ______ Date ______
The Regional Admissions Advisor at Baker College plays a vital role in guiding prospective students through every stage of the enrollment process. They provide personalized support by addressing inquiries related to academic programs, financial aid, and college policies, helping ensure a seamless transition into college life.
Serving as a representative of Baker College, the advisor actively participates in college fairs, high school visits, and community events, engaging with students, families, and educators to promote the institution's programs and core values. By building strong relationships and identifying new recruitment opportunities, they contribute meaningfully to the college's growth and outreach efforts.
Regional Admissions Advisors based in Muskegon primarily focus on recruitment efforts in Southwestern Michigan.
In this role, the Regional Admissions Advisor provides comprehensive counseling on educational opportunities, admission procedures, financial aid options, and institutional policies while maintaining regular communication across multiple channels. The advisor leverages institutional technology platforms to manage student records, track applicant progress, and contribute to data-driven decision-making. Working collaboratively with the broader admissions team, they help develop and execute recruitment strategies, deliver engaging information sessions, and maintain exceptional customer service to ensure positive experiences for prospective students. Additionally, they stay current on higher education trends, engage in ongoing professional development, and partner with campus stakeholders to facilitate a smooth onboarding experience for all admitted students while upholding Baker College's values with professionalism and integrity.
Candidates for the Regional Admissions Advisor position at Baker College should hold a Bachelor's Degree in a related field (Master's degree preferred). Additionally, candidates are required to have 1-3 years of higher education admissions experience, with preference given to those with more than 3 years' experience.
At Baker College, we're on a mission to transform education with a Student-First philosophy. Our President's vision is dedicated to creating an environment where students, faculty, and staff flourish. Join us in cultivating a culture of belonging and engagement, where every individual is valued and appreciated.
The successful candidate will believe in and support the student-first philosophy while contributing to the overall success of Baker College, and acting as a positive role model and brand ambassador on and off campus.
The full position description is available for your review online - Regional Admissions Advisor
About Baker College
Founded in 1911, Baker College is committed to embracing technology, sparking innovation, and fostering a supportive learning environment where students can get the real-world knowledge, skills, and experiences they need to pursue the life and career they want. Each of our six campus locations is special, with a unique culture, collection of academic programs, and landscape.
Baker College is an independent, private, non-profit institution that grants associate, bachelor's, master's, and doctoral degrees on campuses across Michigan and online. Our student-first philosophy is the cornerstone of our institution. It is our compass, guiding us and keeping us on course to ensure our students have every opportunity to work hard, grow, and succeed. Because at Baker College, Greatness is Earned Here!
Please visit Baker College Careers Page for more information.
Title IX Non-Discrimination Policy
Baker College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located in the Baker College Title IX Policy.
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