"REGISTERED NURSE: Medical Procedures Unit - (Call Center)"

Job Responsibilities

• Provide clinical assistance to the call center agents that support the Medical Procedure sites.
• Perform pre-procedure contact with all procedural patients.
• Assess patient needs and assist with issues related to pre/post procedure concerns including management of Red calls for all procedural sites utilizing critical thinking skills.
• Assist patients in obtaining appropriate prescriptions for procedural preps.
• Adapt communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds.
• Use excellent listening skills to receive detailed information.
• Knowledge of internal and external resources to assist in patient needs.
• Collaborate with providers, when necessary, in determining care of the patient.

Expectations

• Proven self-direction ability including initiative and creativity
• Exhibits high standards of personal and professional conduct as measured by interviews, references, and performance evaluations.
• Demonstrated ability to interact and communicate effectively with internal and external customers as measured by interviews, references, and performance evaluations.
• Demonstrated critical thinking to effectively and efficiently prioritize and problem solve in a fast paced environment as measured by interviews, references, and performance evaluations.
• Demonstrated ability to collaborate and seek constructive approaches to resolving conflict as measured by interviews, references, and performance evaluations.
• Demonstrated ability to multitask and set priorities based on the needs in the unit, department, and institutional goals/objectives.
• Demonstrated accountability and dependability e.g., completion of work, mandatories, goal setting within established time lines.
• Excellent attendance record as evidenced by references and evaluations

Required Qualifications

• Current licensure to practice as a Registered Nurse in the state of Michigan.
• Minimum of two (2) years recent experience (within five (5) years) in GI Endoscopy or Intraprocedural care.

RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.

Preferred Qualifications

• BSN
• Experience as a charge nurse or equivalent management skill.
• Proficiency with typing and electronic medical records documentation.
• Proficiency with in-basket management
• Effective verbal and written communication skills
• Tele-health management experience
• Ability to establish and maintain effective collaborative working relationships with others as measured by interview, references, and performance evaluations.

Salary & Nursing Framework Level

This UMPNC RN posting is posted as Nursing Framework LEVEL C. Actual Nursing Framework LEVEL and salary will be determined at time of hire. Nursing Framework levels range from Level A to Level E.

Hours/Shift

Hours/Week: 40 hrs. Shift/Hours/Days: Monday through Friday; 8-hr shifts with varied hours, potential for weekends and/or holidays. Location: To be determined. Note: All new employees will be expected to float to a designated unit(s) in times of low census.

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.