Unit: Office of Strategic Enrollment Management
Department: Office of the Univ Registrar
Department Summary: VCU’s Office of the University
Registrar (OUR) is actively searching for a Registrar Services
Assistant. The Registrar Services Assistant is a part-time, hourly
position that provides general support to the Registrar Services
Coordinator and helps ensure smooth daily operations in the Office
of the University Registrar. This position assists with a variety
of tasks related to student records, registration, transcripts and
enrollment services.
Duties & Responsibilities:
- Serving as an initial point of contact for customers such as
students, faculty, and staff by answering phones and responding to
department emails
In-person customer service including greeting and assisting
walk-in visitors to the Office of the University Registrar
Scanning and filing documents in using the appropriate record
systems.
Ensure information is handled in a confidential and
professional manner in line with university policies and FERPA
regulations.
Other administrative duties as assigned duties. The assistant
will also help ensure information is handled in a confidential and
professional manner in line with university policies and Family
Educational Rights and Privacy Act (FERPA) regulations.
Work days/hours:
- Availability required Monday – Friday, between 8:00 AM and 5:00
PM, based on departmental needs
- This is fully in-person role with no flexibility for remote
work.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Proficiency with Microsoft Office (Word, Excel, Outlook) or
Google Workspace
- Ability to manage multiple tasks and maintain attention to
detail
- Ability to handle large volumes of calls in a friendly and
professional manner
- Ability to organize and prioritize workload efficiently and in
a timely manner, in order to complete job responsibilities
- Dependable, punctual, and capable of working independently or
as part of a team
- Demonstrated ability to maintain confidentiality and exercise
sound judgment
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU.
Preferred Qualifications
- Experience in a higher education or administrative office
setting
- Familiarity with student information systems (e.g., Banner,
PeopleSoft, etc.)
Salary Range: $13.77
Benefits : All full-time university staff are eligible for
VCU’s robust
benefits
package that includes comprehensive health benefits, paid annual
and holiday leave, generous tuition benefits, retirement planning
and savings options, tax-deferred annuity and cash match programs,
employee discounts, well-being resources, abundant opportunities
for career development and advancement, and more.
FLSA Exemption Status: Non-Exempt
Hours per Week: 20
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: Fully Onsite
University Job Title: 35111N - Coordinator SS 1
Position Opens: 8/11/2026
Position Closes: 8/25/26 at 11:55PM
