Registration & Information Assistant

About us:

Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes – but to thoughtfully and conscientiously shape the field of the future.

With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 140 years of dental education -- the oldest, largest and most comprehensive training program in Canada -- we have striven to graduate the highest quality of students while providing the public the highest standards of care.

We are driving by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.

Your opportunity:

The Registration and Information Assistant provides registration and information services to patients of the Faculty of Dentistry. This position enters, records, and manages confidential patient health records, financial information, and insurance details on a daily basis. You will be the first point of contact for new patients by collecting all required health information, forms and insurance documents and answering patient enquiries about available services and about health insurance. This position provides a high level of customer service to our patients.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving issues within the scope of the role and escalating problems as required
• Updating and maintaining patient records
• Handling sensitive and/or confidential information
• Scheduling appointments
• Following rules and procedural processes related to Personal Health Information Protection Act (PHIPA)
• Handling fees and/or fines on a regular basis

Essential Qualifications:

College Diploma (2 years) or acceptable combination of equivalent experience.Minimum two years of relevant experience working with patients in a dental or medical office environment, handling patient information.Strong communication and customer service skills.Good computers skills and keyboarding skills.Excellent organizational skills, and good analytical and problem-solving skills.Accuracy and attention to detail.Courtesy, tact, perceptiveness and good judgment.Demonstrated initiative, reliability and ability to work well under pressure.Ability to work independently and as part of the team.Familiarity with Personal Health Information Protection Act (PHIPA) and Freedom of Information and Protection of Privacy Act (FIPPA).

Assets (Nonessential):

Financial/accounting experience is preferred

To be successful in this role you will be:

AccountableCommunicatorMulti-taskerOrganizedTeam player