Registration Supervisor - University Hospital

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Supervisor assists in the management of all operations within their work area. This includes management of staff, operational processes, and programmatic services. This is a working supervision position and includes interviewing patients and/or their family members, accurate insurance coding, problem solving operational issues, and maintaining accurate census. The supervisor coordinates the registration process from pre-registration to patients arrival at the point of care, emphasizing quality service and customer satisfaction.

Required: Bachelor's degree or equivalent of 3 years of relevant experience in a Lead / Supervisory or Management level role and/or healthcare experience.

Preferred: 4-8 years of relevant experience preferred in a healthcare setting, existing revenue cycle department or customer service role. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attend Health System and Departmental in-services, education forums, and meetings as required.