Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house predominantly first-year students in 14 traditional residence halls and 6 apartment communities.

Job Summary

Department-Specific Responsibilities

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at IU, and assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to Customer Relationship Management (CRM) cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely with in-center staff to co-supervise summer staff.
• Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives.
• Develops, monitors, and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems.
• Monitors and processes guest housing, damages, and storage to include reservations and billing.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building.
• Responds to and resolves resident problems and issues as they arise.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Qualifications

Required Education: High school diploma or equivalent.

Required Work Experience: 2 years in an office environment, higher education, or a related field.

Required Skills: Proficient written and verbal communication skills; maintains a high degree of professionalism; demonstrates time management and priority setting skills; demonstrates a high commitment to quality; possesses flexibility to work in a fast paced, dynamic environment; highly thorough and dependable.